Site Reliability Engineer, Technical and Cloud Services

Tyler Technologies
United States, Texas, Plano
Nov 08, 2024
Site Reliability Engineer, Technical and Cloud Services Apply Online This Site Reliability Engineer position is a technical role within the Technical and Cloud Services group that helps ensure the reliability, scalability, and performance of our infrastructure while driving automation and efficiency in our development process. This engineer provides technical guidance to team members and other development teams related to the Cloud Services initiatives and helps to ensure our Cloud initiatives are consistently improving. This role requires a proactive problem-solving mindset, excellent communication skills, and the ability to collaborate effectively with our cross-functional teams that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer. NOTE: This is a hybrid position that requires the candidate to be in the Plano, TX office at least 2 days per week. SHIFT EXPECTATION: 8 AM - 5 PM Central Time (with one-hour break) Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer. Location Plano, Texas Travel 0-5% Responsibilities Design, build, and maintain highly available, scalable, and secure infrastructure components to support our applications and services. Implement and maintain monitoring, alerting, and logging systems to proactively identify and resolve issues before they impact users. Collaborate with development teams to automate deployment pipelines, infrastructure provisioning, and configuration management using tools like Jenkins, Terraform, and Kubernetes. Lead incident response and post-mortem activities to identify root causes and implement preventive measures to minimize future incidents. Conduct regular performance tuning and optimization of system resources to ensure optimal efficiency and cost-effectiveness. Drive continuous improvement initiatives to streamline processes, enhance reliability, and increase productivity across the organization. Stay current with industry trends, best practices, and emerging technologies in SRE, DevOps, cloud computing, and automation. Qualifications BS/BA degree in Computer Science, Computer Engineering, Information Systems, or similar field 5-7 years of experience in a Site Reliability and/or DevOps role, with a strong understanding of both disciplines. Proficiency in cloud computing platforms such as AWS, Azure, or GCP, including infrastructureas code (IaC) tools like Terraform. Hands-on experience with containerization and orchestration tools such as Docker and Kubernetes. Expertise in scripting and programming languages such as PowerShell, Python, Bash, or Go for automation and tooling. Strong understanding of database concepts and administration, including T-SQL scripting, indexing, and performance tuning. Solid understanding of networking concepts, security best practices, and system administration in Windows and Linux environments. Strong analytical and problem-solving skill, with the ability to troubleshoot complex issues and drive resolution in a timely manner. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. Creative problem solving with demonstrated pattern of applying creative solutions to bridge the gap between product development and environmental considerations. Required: AWS MS SQL Server and/or PostgreSQL Windows Server OS Linux OS PowerShell Python IIS Preferred: Knowledge of .NET Framework and Languages (C#, VB.NET) Experience with monitoring tools, such as DataDog, AWS CloudWatch, and SolarWinds Database Performance Analyzer Experience with PagerDuty Knowledge of Agile Development, with experience with tools such as JIRA Knowledge of Web Development Practices and Technologies Experience with ticketing systems, such as Microsoft CRM Octopus Deploy Hangfire Elasticsearch RabbitMQ Apache Advanced knowledge of Microsoft Hosting Technologies Advanced knowledge of Dev-Ops practices Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Apply Online Requisition Number:2024-5281 Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.