Business Systems Analyst-Enrollment Services

Metropolitan Community College
life insurance, 403(b)
United States, Missouri, Kansas City
3217 Broadway Boulevard (Show on map)
Oct 07, 2024
Position Type: Full-Time Class Category Classified Staff Job Open Date 08/26/2024 Job Close Date 10/28/2024 Open Until Filled No Initial Screen Date: 09/19/2024 Minimal Qualifications: * Bachelor's degree in Computer Science or related area. * One (1) year application development, system solution, or related experience. * Minimum Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Preferred qualifications: Preference will be given to individuals who possess: Experience with supporting the following areas: Campus Solutions: Enrollment Services. PeopleSoft functional experience in any of the areas above. Experience with PS Query Tool and/or SQL. Experience developing, coordinating, and performing testing activities. Experience troubleshooting major production problems or system errors. Experience writing functional requirements into technical requirements. Experience in development and implementation of new technology. Well-developed communication and training documentation skills. Experience with projects and/or team environment. Work Hours Normally scheduled Monday through Friday; however, may be required to work other shifts to include evenings and/or weekends. Schedule subject to change based upon department needs. Compensation $58,544-$62,057 Special Instructions to Applicants PLEASE NOTE: * Cover letter, resume, and transcripts are required and must be attached to the online application in order to receive any consideration. * Interviews will be conducted by a hiring committee. * We offer all full-time employees medical, dental, vision, and life insurance plans, as well as retirement, 403b, employee assistance, and flexible spending and health savings account. We have a generous time-off policy including vacation, sick/personal days, holidays, and paid spring and winter break. We can't wait to show you why Metropolitan Community College is a great place to work! Class Summary Incumbents configure, set-up, test, and document various modules of PeopleSoft system for assigned functional areas, analyze and implement technological solutions to improve business processes, and provide trainings and support to end users. Major duties and responsibilities include: developing, coordinating, and conducting testing for software functions; troubleshooting software problems; researching and analyzing new software, current and new business processes to improve performance and data quality; communicating and training users on new system processes; and preparing related reports. * EOE/M/F/Vet/Disabled Typical Essential Duties Develops, coordinates, and performs software testing; enters/extracts information into/from and maintains software systems; designs and updates queries; implements software modifications; tests business process improvement after changes to software systems and applications have been implemented; and ensures system integrity. Researches and analyzes new software systems and technologies, as well as current and new business processes to improve performance, data quality, and ensure operational efficiency. Communicates with and provides general and technical support and training to end users on new system and other business processes; work may involve answering questions; and diagnosing and troubleshooting software problems, to include analyzing data requirements, researching data availability, implementing access methods; and developing and implementing solutions utilizing alternative methods and procedures. Prepares, updates, and maintains general and technical reports and records; product, process, and training documentation; process calendars; and other documentation and materials; work may involve utilizing online systems and databases; researching, compiling, and analyzing complex information; and making and implementing recommendations based on findings. Serves as a liaison and coordinates with end users, staff, the IT department, and other internal and external personnel, departments, and agencies to troubleshoot issues, communicate general and technical information, and facilitate assigned and other departmental operations. Performs other duties of a similar nature or level. This job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. Knowledge Subject matter area experience Enrollment Services. Functional knowledge of Campus Solutions or Enrollment Services. Working knowledge of using existing, revising, or creating new queries using PS Query tool or SQL; Knowledge of principles, practices, protocols and methods of institutional computing applications; Knowledge of principles, practices and techniques of facilitating process analysis; Knowledge of methods and techniques of collecting, analyzing and interpreting business processes; Knowledge of principles, practices and methods of business process reengineering; Knowledge of principles and applications of critical thinking and analysis; Knowledge of best practices, trends and emerging technologies; Knowledge of principles and methods of qualitative and quantitative research; Knowledge of applicable federal, state and local laws, codes, regulations (based on assignment); Knowledge of customer service principles; Knowledge of modern office technology; Skills Skilled in diagnosing problems, determining business issues and developing and implementing solutions; Skilled in documenting process workflow and analyzing complex data; Skilled in assessing needs and identifying solutions; Skilled in reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data; Skilled in researching industry trends, solutions and best practices; Skilled in compiling, sorting and articulating issues and recommendations; Skilled in gathering data, analyzing findings and applying logic and reason; Skilled in business math computations; Skilled in interpreting and applying applicable laws, codes, regulations and standards(based on assignment) Skilled in providing customer service; Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information. Positions Supervised * Varies by location Physical Requirements Positions in this class typically require: feeling, grasping, hearing, fingering, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. Licensing Requirements None.