Product Engagement Associate

What you will be doing:

For more than a decade, Conductiv has helped move savings strategies forward with scalable purchased services solutions that improve sourcing efficiency and financial health. Their industry-leading software is the only all-in-one contract management, negotiation, and analytics platform that enables organizations to tailor contract terms to fit their unique needs - not those of a group. Engage with your purchasing data, learn from market intelligence, unite your stakeholders, and move contracts through the pipeline - faster. Discover substantial savings and deliver outcomes that continuously improve the quality of patient care. As part of Conductiv's offering, Conductiv provides expertise and guidance on Customer's current agreements in Purchased Services. This role will work with the Customer Success & Sourcing Operations groups of Conductiv. The primary responsibility of this individual will be to coordinate the various aspects of supplier involvement in the procurement process, although the successful candidate will be required to perform basic analytical tasks (review of contract and historical spend data, etc.) as well. Strong organizational, communication, analytical and time management skills, are critical to succeeding in this role.

Key Responsibilities

Responsibility #1 - 100%

Product Engagement, Sourcing Support, and Customer Support

• Coordinate client/supplier communications

• Coordinate the collection and summarization of supplier spend data

• Support supplier involvement in the competitive bid process

• Manage project timelines and supplier communication

• Track and report supplier and client responses to various project milestones and other related tasks

• Utilize desktop sharing applications to train suppliers on Conductiv technology

• Manage several projects concurrently

• Coordination of internal/external meetings

• Answering technical support tickets for customers and suppliers

• Responding to chats/tickets via Zendesk for support

• Building RFx events in the platform

Required Qualifications

Work Experience:

Education:

Preferred Qualifications

Skills:

• Experience working with ZenDesk, Monday.com, ChurnZero, Pendo.IO, Tray.IO, and/or Salesforce

• Experience with business applications such as Microsoft Outlook, Excel, Word, & PowerPoint is required

• Strong communication skills required (excellent phone demeanor)

• Multi-tasking capabilities

• Attention to detail is necessary to perform this role successfully

Experience:

• Healthcare experience

Education:

• Bachelor's degree

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time

• Be adaptive and change priorities quickly; meet deadlines

• Attention to detail

• Operate computer programs and software

• Ability to communicate effectively with audiences in person and in electronic formats.

• Day-to-day contact with others (co-workers and/or the public)

• Making independent decisions

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Employees also receive access to the following benefits:

* Health, dental, vision, life and disability insurance

* 401k retirement program

* Paid time off

* Participation in Premier's employee incentive plans

* Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020 and 2022, and 49th Healthiest Employer in America (2022)
• Named one of the World's Most Ethical Companies by Ethisphere Institute for the 13th year in a row
• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting
  

Employees receive:

• Perks and discounts
• Access to on-site and online exercise classes
• Paid time off to volunteer in their communities

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.

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