Administrative Support - Three Rivers FS - Dyersville, IA

The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies believe it is their responsibility to ensure that our earth, our communities, and businesses perform together, sustainably.FS Companies are committed to ensuring the continued profitability for the company, their owners, and their customers, while enacting to help the environment and greater good.

Three Rivers FS Company

Department: Accounting JOB CODE:

REPORTS TO: Controller FSLA STATUS: Non-Exempt Prepared Date: October 2024

PURPOSE AND SUMMARY STATEMENT

Responsible for providing customer service in a timely and accurate manner to increase customer satisfaction, maintain the reputation and profitability of the organization.

ESSENTIAL JOB FUNCTIONS

Performs Following Customer Service Activities

• Research and process customer claims of invoice payment
• Checks and dispatches phone messages
• Obtains and mails invoice copies for customers, as requested
• Answers accounts receivable phone inquiries and follows up
• Logs complaints and forwards log to appropriate personnel
• Handles change requests to account information

Other Job Functions

• Assists Accounts Receivable in entering customer payments.
• Assists Human Resource, Safety Manager and Leadership team with weekly administrative tasks such as filing, data entry, scanning and more
• May be asked to drive and run local errands as needed
• Supports and contributes to total company goals and objectives through collaboration efforts.
• Support staff in assigned project-based work
• Follows Three Rivers FS's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.
• Performs all other duties as assigned.

REQUIREMENTS

Normally requires an associate degree or the equivalent thereof, and 2 years or more of related work experience to demonstrate knowledge of basic accounting and computer skills.

Must have and maintain a valid driver's license and satisfactory driving record.

Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.

Ability and willingness to participate in required training that may include education on Three Rivers FS's policies and procedures and additional training as it relates to the requirements of the position.

FS. Bringing You What's Next.We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, motor vehicle report, and/or reference check, as applicable and permissible by law.