Retail Quality Specialist

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY

We are looking to hire a Retail Quality Specialist to positively impact RbA Retailers and Retail Quality Coordinator output through continuous training efforts and real-time resolution. Serve as project leader on initiatives and drive best practice sharing. Cultivate an environment of signature service, professionalism, knowledge, and a sense of urgency that demonstrates a commitment to excellence.

PRIMARY RESPONSIBILITIES

* Uses expertise to create a team knowledge database and develop standard operating procedures for internal Retail Quality Coordinators. Facilitates discussions to define processes and best practices. Serves as a real-time resource to ensure reorder and service processes are designed for success.

* Supports retail by developing training on reorders and retail onboarding materials utilizing expertise in systems including CPQ, Baan, IQ+ and rForce

* Lead projects for Retail Quality ensuring reorder requirements are captured correctly and processes are tested. Partner with IT to offer solutions while removing roadblocks and driving an improved delivery of results.

* Guide Retail Quality Coordinators on escalated homeowner reorder situations utilizing a process mindset.

* Analyze and create reports related to reorders, quality and processing.

QUALIFICATIONS AND SKILLS

* Bachelor's degree or equivalent experience with demonstrated performance, skills and expertise in customer service, quality control or similar

* Technical skills - PowerPoint, Excel, Word, SalesForce and Data Analytics

* Strong communication skills required (verbal and written) that allow for the translating of customer requirements to internal partners and persuading account stakeholders.

* Time management skills and an ability to prioritize projects/work are essential.

* Knowledge of Products/Services - understanding the technical aspects of our products and services including features, benefits and uses or applications.

CULTURE AND BENEFITS

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

* Medical/Dental/Vision/Life Insurance

* Health Savings Account contributions

* Paid holidays plus PTO

* 401(k) plan & contributions

* Professional development and tuition reimbursement opportunities

* Charity contributions

* Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.