Senior Travel Partner - Billing Services

The Sr. Third Party Billing Clerk is an integral contributor to the billing processes in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member supports the Third Party Billing team by serving as the first point of escalation for their questions, reviewing/auditing their work, and communicating directly with leaders at our hotel properties, joint venture partners, and third party companies. This team member also validates, organizes, and sends regular invoices for our more complex wholesale, tenant, rental, membership, corporate, VIP, and unique billing requests across the chain. They are responsible for the proper application of payment related to these accounts as they are received. Timeliness and accuracy of the work performed by the Sr. Third Party Billing Clerk is critical. This team member is the first point of contact for our third party partners for all matters related to invoicing and payment of these account types. Achievement of aggressive excellence targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance. The Sr. Third Party Billing Clerk reports to the Billing Services Manager.

Job Specific:

• Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.
• Compiles final invoice for wholesale, tenant, rental, membership, corporate, and VIP accounts and ensures timely delivery to third party partners.
• Uses hotel sales, financial, and property management systems to reconcile charges posted to third party accounts.
• Researches and resolves missing or discrepant charges to ensure highest levels of billing accuracy.
• Calculates contractual discounts owed and adjusts accordingly in property management system.
• Collaborates with other Billing Services and hotel team members to resolve guest billing disputes.
• Maintains strong relationships with hotel Reservations, Finance, Sales, and Operations team members to ensure client needs are understood and met.
• Communicates directly with guest/clients of the hotels to collect payment for direct-billed balances; keeps accurate records of collections activities.
• Applies payments in hotels property management system as specified on remittances daily as they are received.
• Collaborates with Training Manager, STAR Trainers, and Billing Manager to maintain training environment focused on continuous improvement.
• Prepares and maintains reports of aged receivables and collections progress to be shared regularly with hotel team.
• Performs daily audit of department's financial transactions to ensure accuracy and compliance.
• Accountable for achievement of metrics and targets associated with the position.

General:

• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all training sessions and meetings
• Other duties as assigned

Qualifications:

Required

• Ability to work cooperatively with others.
• Ability to maintain confidentiality.
• Ability to read, write and speak English effectively.
• Ability to communicate effectively both written and verbally.
• Ability to work effectively, maintain composure and make decisions in stressful situations.
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines.
• Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel.
• Proficiency in windows-based computer programs to include e-mail, internet and word processing applications.
• Strong computer skills and ability to learn new computer applications.
• General knowledge of mathematics and accounting principles.

Preferred

• High School Diploma or GED equivalent
• Minimum 6 month service in Third Party Billing Clerk role, 1-2 years customer-facing work experience in a Hospitality or Finance environment