Status Category:
Full-Time Exempt/Non-Exempt:
Non-Exempt Scheduled Hours Per Week:
40 With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.
CBIZ is honored to be the recipient of several national recognitions for 2023:
- Best and Brightest Companies to Work for in the Nation
- Top Workplaces USA
- Best Places to Work in Insurance
- Best and Brightest Companies in Wellness
- Great Place to Work Certification
CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. CBIZ is ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER).
We are seeking a highly motivated and detail-oriented individual to join our team as a Client Success Account Manager. In this role, you will be responsible for providing exceptional client service and technical support for our Centrally HR product. You will serve as the primary point of contact for our clients, assisting them with system navigation, troubleshooting issues, and ensuring smooth operation of our software solutions. The ideal candidate will possess strong communication skills, a customer-centric approach, and a solid understanding of HR processes and systems.
Essential Functions and Primary Duties
- Under direct supervision, manages the day-to-day of services for an assigned block of accounts
- Offer assistance with account management and technical support of UKG products
- Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
- Collaborate with internal teams to resolve complex client issues and escalate client concerns when appropriate
- Proactively identify opportunities to improve system functionality and client satisfaction
- Coordinate client meetings as needed
- Conduct regular system audits to ensure data accuracy and compliance
- Maintain data integrity and quality with any applicable software on a timely basis
Preferred Qualifications
- Bachelor's Degree
- Minimum 1-2 years of payroll experience
- Preference for candidate with prior experience in HRIS or Human Capital Management software
- Experience with UKG Ready Talent is a plus
- Previous experience in a client service or system integration environment
Minimum Qualifications
- High School Diploma or GED equivalent required; Bachelor's degree preferred
- 3 years' experience in industry or related field
- Relevant experience managing multiple clients in the payroll and human capital management industry
- Experience working in a client service environment
- Experience working in a client service interface or system integration environment
- Strong communication skills both oral and written with all levels of an organization, both internally and externally
#LI-TW1 #LI-Hybrid
CBIZ.Jobs Category: Client Management REASONABLE ACCOMMODATION If you are a qualified individual with a disability you may request reasonable accommodation if you are unable or limited in your ability to use or access this site as a result of your disability. You can request a reasonable accommodation by calling 844-558-1414 (toll free) or send an email to accom@cbiz.com.
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EQUAL OPPORTUNITY EMPLOYER CBIZ is an affirmative action-equal opportunity employer and reviews applications for employment without regard to the applicant's race, color, religion, national origin, ancestry, age, gender, gender identity, marital status, military status, veteran status, sexual orientation, disability, or medical condition or any other reason prohibited by law. If you would like more information about your EEO rights as an applicant under the law, please visit these following pages EEO is the Law and EEO is the Law Supplement.
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PAY TRANSPARENCY PROTECTION NOTIFICATION
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Notice to Third-Party Agencies CBIZ does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of CBIZ. CBIZ will have the right to hire that applicant at its discretion and without any fee owed to submitting staffing/employment agency, person or entity.
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CBIZ
retirement plan
Oct 07, 2024