Stewarding Supervisor

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

Implementing business strategies for the hotel which are aligned with the Choice Hotels overall mission, vision, values, and strategies

• Ensuring the execution of a rotating cleaning calendar for special cleaning projects and managing staff to clean accordingly

• Maintaining controls to guard against theft and waste

Ensuring a smooth operation of the Kitchen department

• Directing and assisting in the cleaning of floors and work surfaces daily

• Training the staff on proper use of dishwashing and other cleaning equipment

• Ensuring trash is removed promptly

Maintaining supplies and equipment for the cafeteria and Food and Beverage Department

• Maintaining levels of Stewarding stock, assisting in making requisitions and obtaining approval as needed

• Assuring proper distribution and storage of supplies

• Monitoring the supply of clean dishware, glassware, pots and pans

• Taking steps to ensure the kitchen and restaurant have needed supplies

• Checking the cleaning equipment daily and reporting any problems to the Maintenance department for repair

• Maintaining the cleanliness of prone areas and taking steps to correct when necessary

Develops and implements strategies and practices which support employee engagement

• Communicates performance expectations and provides employees with on-going feedback

• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.

• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

• Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.

Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests

Requirements/Skills

• Minimum one year management experience in full service stewarding operations

• 3 years experience in hotel food and beverage

• High school diploma required, bachelor's degree in hospitality preferred

• Excellent oral and written communication skills

• Collaborate effectively with other hotel employees and managers to ensure teamwork

• Able to resolve conflicts guests, supervisor and employee

• Ability to multitask and work well under pressure

• Basic computer skills in MS Office, reservation systems, and point of sales systems

Physical Demands

• Long hours are sometimes required, ability to work flexible schedule
• Ability to stand for long periods of time, frequent bending, occasionally stoop or crawl
• Ability to lift 50 pounds on a regular basis and push or pull up to 150 pounds
• Good manual dexterity for the use of common office equipment

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.