Manager, Service Delivery

C&W Services
United States, Pennsylvania, Norristown
400 Egypt Road (Show on map)
Nov 08, 2024
Job Title Manager, Service Delivery Job Description Summary The purpose of this position is to provide leadership and management for the facilities organization at a specific location, set of buildings, or campus environment. The Facilities/Janitorial Manager is charged with the day-to-day implementation of policies, procedures, programs and workplace services delivery that provides a well-managed and well-maintained building. An emphasis of this role is placed on a positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination with the client's goals and objectives. This position coordinates the activities, financials, vendors and manpower required for current and future needs of the building and operations. Job Description Essential Functions and Responsibilities: Pay: $90,000-$98,000. Ensure the day-to-day operations of the facility(ies) or campus, including custodial, life-safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing Supervise all maintenance and janitorial programs relating to the interior and exterior conditions and appearance of the properties Respond positively and promptly to requests from building tenants and occupants. Oversee the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA's) Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required Prepare, review, and give initial approval and as needed all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(ies) or complex. Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives Collect, analyze and report statistical data as may be required to provide accurate and current assessment of facility management objectives Hire, train and motivate facility and janitorial personnel. Maintain positive staff relations. Conduct or approve performance evaluations for all staff Thoroughly familiar with the management contract and all requirements contained therein Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims, as required Key Competencies: Communication Proficiency (oral and written) Technical Proficiency Problem Solving/Analysis Leadership Teamwork Orientation Relationship Management Financial Management Important Education: Bachelors degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required Important Experience: A minimum of 5-7 years of commercial high-rise, campus environment, and/or property portfolio management experience required Experience in all custodial and janitorial management Experience in leasing, construction, engineering and all facets of property operation and building management preferred Experience with critical system environments desired Experience in the development and implementation of programs to drive out cost inefficiencies preferred CMMS/Work Order Management experience preferred C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.