Lead, Storage and Backup Administrator
IT Data Center Svcs General Job Summary The Lead, Storage and Backup Administrator will play a pivotal role in ensuring the smooth and efficient operations of UCSF storage and backup systems. The Lead will provide senior expertise to the Storage and Backup team in executing daily operations, including installing, configuring, and operating storage and backup systems, as well as migration of storage solutions to the cloud. The Lead, Storage and Backup Administrator will coordinate partnership with a broad range of customers, partners, and key University stakeholders to provide best-in-class storage and backup solutions.
This role will drive the designing, provisioning, monitoring, upgrading, and capacity planning for the storage and backup environment, as well as provide technical expertise for day-to-day operations, ensuring optimized performance and compliance with data security and University policies. The Lead, Storage and Backup Administrator will manage urgent and complex issues by setting customer expectations, coordinating implementation plans, and being available as required and professionally communicating to all parties involved. The Lead also assists the implementation of storage and backup policies and solutions aligned with the broad Platform Services goals.
The Lead, Storage and Backup Administrator will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the University's mission. The Lead will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF's vision while modeling UCSF's culture and values. The final salary and offer components are subject to additional approvals based on UC policy. our placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $132,400 - $198,600 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue.
The Platform Services team within Infrastructure Services is committed to empowering the academic, medical, and research mission of UCSF by ensuring that all customers have seamless, secure, and accessible technological support. The team oversees the management and maintenance of various technology platforms, including system and cloud services, to guarantee they are secure, readily available, and performing optimally. Platform Services handles the management of critical software, such as Epic, ensuring it supports the highest level of medical service delivery by operating at peak performance. The team also oversees data center operations, including server management, storage, and networking equipment, to ensure the reliable delivery of health services. Additionally, it manages databases with a focus on data security, availability, and top-tier performance. All these tasks are critical not just for the smooth operation of the University's technological infrastructure, but also for enhancing productivity, enabling the provision of high-quality health services and learning, and ultimately, improving patient and student outcomes. Required Qualifications
- Bachelor's degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.
- 5+ yrs experience working in 1 or more of the following fields: storage administration, information technology, or network operations.
- Demonstrated exp.in information technology, platform services, or storage and backup administration.
- Advanced knowledge of and experience working in SAN, NAS, DASD, fiber channel, and cloud storage environments. Proven exp. provisioning, migrating, and utilizing cloud storage.
- Advanced knowledge of how to apply technologies and systems to meet business needs. Extensive experience planning for future storage needs across a business application community in a collaborative way.
- Advanced project management skills with demonstrated experience in delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities.
- Significant exp. working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
- Demonstrated skill in managing technical staff.
- Extensive experience designing and troubleshooting across the entire storage and backup path from the host to the SAN/NAS, Block, Cloud storage devices and across complex network topologies. Extensive experience with hypervisors (e.g., VMware), Windows, Linux, and Unix.
- Proven experience publishing performance reports and recommending enhancements or modifications to the environment to meet future storage needs.
- Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines.
- Ability to ask questions, gather information, evaluate options, and make decisions with integrity.
- Advanced understanding of system performance monitoring and actions that can be taken to improve or correct performance. Demonstrated skills associated with adapting equipment and technology to serve user needs. Demonstrated comprehensive understanding of how system management actions affect other systems, system users, and dependent/related functions.
- Advanced knowledge, skills, and abilities associated with system problem identification and resolution. Experience with design, configuration, operation, repair, and tuning of technology systems.
- Advanced experience writing and editing the most complex scripts used to perform system maintenance and administration.
- Advanced knowledge of computer security best practices and policies including demonstrated experience securing most complex systems being supported.
- Strong customer service skills and ability to triage and escalate to leadership and management for resolution.
- Strong written and verbal communication skills and ability to communicate technical information and ideas to diverse community of colleagues and stakeholders.
- Ability to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.
- Strong organizational skills and ability to balance competing priorities and support concurrent projects.
- Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues. Familiarity with budget planning and management, business case development, and service management.
- Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Ability to ask questions, gather information, evaluate options, and make decisions with integrity.
- Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.
- Ability to think creatively and propose innovative ideas, including the incorporation of new technologies or processes/ work with agility in a fast-paced environment.
Preferred Qualifications
- CompTIA Storage+ or equivalent
- SNIA Certified Storage Professional (SCSP) or equivalent
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Job Code and Payroll Title 000520 SYS ADM 4 Job Category Clinical Systems / IT Professionals Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location Mission Center Building (SF), San Francisco, CA Additional Shift Details M-F, 8-hour shift. As required after hours, weekend, and escalations support |
University of California - San Francisco Campus and Health
Nov 25, 2024