Operations Manager

The Howard Hughes name is synonymous with an unrelenting passion for excellence. While his achievements in aviation and the silver screen are legendary, it was his investments in real estate that formed the foundation of our company. With passion, determination, and limitless imagination, he built one of the great American empires of the 20th century. At Howard Hughes, we live by our purpose to help people discover new ways of experiencing life - because it's not just buildings and places that matter, it's what you do with them that can change the way people live.

We aspire to be the most creatively driven real estate company in the world and we believe in fostering a culture that is built to last by cultivating curiosity and empowering every employee to find their story in this great organization.

Dedicated to innovative placemaking, Howard Hughes owns, manages, and develops award-winning master planned communities, as well as operating properties and development opportunities including: Downtown Columbia, Maryland; The Woodlands, The Woodlands Hills, and Bridgelandin the Greater Houston, Texas area; Summerlin, Las Vegas; Teravalis, Phoenix and Ward Villagein Honolulu, Hawaii.

About The Role

We are currently seeking an Operations Manager for our Downtown Summerlin retail assets in Las Vegas, Nevada.

What You Will Do

• Manage the Engineering/Operations team in effective general and preventive maintenance programs, including the implementation and management of work order tracking system (if applicable).

• Evaluate, recommend, and implement sustainability programs and track these programs.

• Supervise and assist as needed with Tenant Coordination in relationships and problem solving for tenant and landlord construction. Be able to read and interpret CADD drawings.

• Ability to seek out newest technologies to support the business, including initiatives such as parking systems, building equipment, access controls, energy management systems, and other appropriate technologies. Must be able to educate and make recommendations to leadership on such initiatives.

• Direct and administer large third-party portfolio contracts, and to find efficiencies and savings for contracts such as trash, parking, janitorial, landscaping, vendor supplies, etc.

• Ability to analyze financial data for conformance to budgetary guidelines and to draft variance narrative as needed.

• Lead RFP, bidding and contract process in compliance with company procedures.

• Oversite of parking programs and efficiencies for Downtown Summerlin area and provide key performance indicator reports for these areas.

• Supervise, administer and mentor all engineering staff to ensure maximum performance and compliance with all policies and procedures.

• Identify and resolve employee issues in conjunction with company policies and under direction of the General Manager.

• Identify and manage large capital projects focused on tenant and property improvement.

• Ensure timely operational audits and inspections are completed and tracked, and ensure processes comply with corporate policy.

• Team building and cross training of staff as well as customer service programs with engineers.

• Prepare operational reports and business plans for regional/corporate managers.

• Assist in all events and promotions as needed. Weekend, evening and holiday work is required to oversee the retail portions of the portfolio.

• Administer all State and Federal required reports, safety documentation, and code compliance.

• Manage central purchasing program and asset inventory.

• Participate in Risk Management and Emergency Planning procedures.

• Manage all building systems and codes.

• Act as onsite Energy Manager; build relationships with local Utility representatives.

• Participate in Manager-On-Duty (MOD) rotation and manage day-to-day activities as necessary.

• Participate in and bring new programs for sustainability efforts.

• Occasionally conduct public, group, individual and conference call meetings, and presentations.

• Willingness to assist engineers with hands-on tasks when needed or requested.

• Personnel management, hiring, goal setting and engagement.

• Ability to take engineering team to the next level of a high-performance master planned community environment.

• Other duties as assigned.

About You

• Bachelor's Degree or equivalent work experience.

• Minimum 3 years property management industry experience or equivalent

• Minimum 2 years supervisory experience with 2 or more employees and contracted services.

• Minimum 4 years' experience of administrative/technical experience and knowledge of property physical systems.

• Retail industry experience desired.

• Knowledge of commercial building (Retail/Office) practices and systems, HVAC, plumbing and electrical systems, etc.

• Strong analytical skills.

• Ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner.

• Ability to communicate effectively, supervise, train, and direct an operations team and contracted services.

• Experience managing large capital projects.

• Strategic business orientation.

• Excellent interpersonal skills.

• Work with little supervision.

• Interact effectively as part of a team.

• Handle a dynamic work environment with competing priorities.

• A team player who has the ability to multi-task and is self-directed.

• Excellent verbal and written communication skills.

• Build positive working relationships with employees at all levels within the organization.

• Exercise sound judgment when making decisions.

• Good problem solver/creative thinker.

• "Can-do" attitude, pro-active and resourceful.

• Proficient with MS Office applications.

This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. Howard Hughes reserves the right to change or modify job duties as necessary based on business necessity.

NOTICE TO THIRD PARTY AGENCIES

Please note that Howard Hughes does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHH will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, HHH explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes.