Onboarding Specialist

Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees' enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our clients. In other words, if you like people and technology, you'll fit right in.

Mitratech is seeking a highly organized Onboarding Specialist to work closely with the Assurehire Professional Services project team members and leadership to help deliver major client projects efficiently. The Onboarding Specialist manages the administrative tasks, such as document and information distribution, report collation and communication support. Strong communication skills, the ability to develop and maintain strong relationships with both internal and external partners, as well as experience meeting hard deadlines is a must.

Essential Duties & Responsibilities

* Manage assigned cases with quality, responsiveness and urgency to resolve customer requests.

* Provide a positive user experience when working with case requests through email, phone and screenshare.

* Mentor other team members on best practices for the Assurehire platform.

* Partner with the other Client-Facing teams to resolve escalations, cross-train and increase collaboration.

* Complete projects within SLA's and needed turn around times to give customers the best onboarding experience.

Requirements & Skills

* Best practices for software configuration, testing, and resolution

* Experience with Salesforce Case Management

* Strong and clear communication and interpersonal skills

* Strong organizational skills

* Strong time management skills with the ability to meet tight deadlines

* Strong attention to details even under pressure

* Self-motivated and must not be afraid to speak up or ask questions

* Document management and ability to use project management tools

* Experience with MS Office Suite and Google Docs