Patient and Equipment Transport Dispatcher, 40 hours, Days

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Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Under the direction of the Patient Transportation Director and Supervisors, monitors the computerized dispatch system (TDSS); performs manual dispatch as required. Assumes dispatching duties on the Memorial and University campuses as needed. Coordinates departmental responsibilities with staff on daily basis.
2. Monitors and performs diagnostic and corrective action for both the Swisslog computerized tube system and TDSS dispatch system. Manually assigns jobs to Patient and Equipment Transporter staff as needed. Assists in daily operation of Mailroom. Coordinates daily Patient Transport and/or Mailroom standard and/or prescheduled activities. Assists Director/ Supervisor in administration of staff management and education functions
3. Distributes and monitors the flow of work for the Transport Staff. Provides training and technical assistance to employees within the assigned work area. Assists supervisor in assuring that assigned employees are provided with appropriate resources, materials, and methods. Provides recommendations to supervisor for the most efficient utilization of assigned personnel. Relays work instruction from the supervisor.
4. Monitors staff schedule, maintains daily worksheets and maintains departmental forms inventory. Provides input toward the development of patient transport and mailroom policy and procedure. Initiates requisitions for supplies as needed. Oversees condition of staff uniforms, ordering replacement pieces as needed; orders uniforms for new employees
5. Monitors computerized tube system (Memorial campus, only). Investigates and corrects any problems via computer terminal. Notifies Director/ Supervisor and/or the Maintenance Department of tube system problems as necessary.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Requires High School or equivalent education plus reading and writing skills.
2. BLS certification is required.

Experience/Skills:
Required:
1. Over one year up to and including three years experience preferred as a Patient and Equipment Transporter and/or as a Patient Transportation Dispatcher in medium to large hospital setting is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.