Quality Program Manager - Roseville, MN

Pace Analytical Services

Pace makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace ensures our air, water, soil, and more are safe.

SUMMARY:

Responsible for the implementation of and/or support of the implementation of the Quality Program, policies and procedures from a functional or technical perspective for multi-sites within the division. Provides advisement to management staff in quality-related matters, including performance, regulatory compliance, and data quality and usability. Areas are typically varied and complex to specialized in nature.

ESSENTIAL FUNCTIONS:

• Supervises staff including hiring, training, evaluating performance, providing compensation recommendations, and performance management.
• Ensures the Quality Management System is understood, implemented, and maintained at all levels for each site assigned.
• Assists the Quality Manager to identify, prevent, and correct departures from the quality management system for each site assigned; oversees internal audits and may assist with corporate compliance audits.
• Promote communication on quality-related matters between site(s) assigned; promotes transparent and consistent sharing of information across the division.
• Coaches and mentors the quality manager for each site assigned.
• Reviews data related to The Quality System for trends and risks to identify opportunities for improvement for each site assigned; helps each site execute process improvement.
• Contributes to the writing and review of corporate and site-specific policy and standard operating procedure(s).
• Assists with the development of Quality Assurance Program training materials; conducts training on topics related to quality systems management and regulatory compliance.
• Works with laboratory management to resolve simple to complex matters related to quality, data integrity, and validity.
• Assists the Quality Manager, for each site assigned, achieves and maintains compliance to applicable Federal and State regulations, and program or client-specific requirements.
• Participates in the hiring process for Quality Assurance staff and makes recommendations for hire, trains or helps to train and develop Quality Assurance staff; resolves or helps to resolve personnel issues.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in chemistry, biology, or a closely related field; AND five (5) years of professional experience in quality assurance and/or quality systems management; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills

Required Knowledge:

• Principles and practices of quality system standards ISO/IEC 17025, TNI, and DoD/DOE QSM in a laboratory environment.
• Applicable federal and state regulations and certification/accreditation programs in a laboratory environment.
• Laboratory operations and QA/QC protocol in a regulatory environment.
• Computer applications related to the work, especially Microsoft Office
• Techniques for dealing with a variety of individuals, in person and over the telephone.
• Data sampling and statistical analysis techniques.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Applying initiative and leadership skills
• Applying sound reasoning, decision making, and problem-solving skills
• Communicating effectively in written and verbal form
• Coordinating multiple priorities and seeing projects through to completion.
• Using work planning and organization tools and software.
• Interpreting, applying and explaining applicable laws, codes, and regulations.
• Preparing reports, recommendations, and required documentation associated with programs and activities.
• Using initiative and independent judgment within established procedural guidelines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.