EDUCATION SAVINGS ACCOUNT (ESA) SENIOR OPERATIONS COORDINATOR - 62257

Executive Service

For more information, click on the link below:

https://www.tn.gov/education/career-opportunities.html

This position will work primarily from a home residence pursuant to the Department's Alternative Workplace Solutions policy. Occasional in-person days will be required at the office address listed below:

Tennessee Department of Education

Andrew Johnson Tower

710 James Robertson Parkway

Nashville, TN 37243

Who we are and what we do:

Department of Education Vision: We will set all students on a path to success.

Priorities: Academics: All Tennessee students will have access to a high-quality education, no matter where they live.

Student Readiness: Tennessee public schools will be equipped to serve the academic and non-academic needs of all students.

Educators: Tennessee will set a new path for the education profession and be the top state to become and remain a teacher and leader.

Job Overview:

The ESA Senior Operations Coordinator will be responsible for oversight of the payment system, fiscal data tracking and reporting, compliance, special projects, and ongoing support for operational efficiency, and effectiveness as it relates to the ESA Program. This position contributes to the Best for All strategic plan by supporting student success through foundational work in school choice.

Key Responsibilities:

• Ensure that all participating schools understand and follow ESA requirements.
  
• Ensure that all participating families understand and follow ESA requirements.
  
• Review expenditure requests.
  
• Ensure that all expenses are allowable under ESA.
  
• Collect, calculate, analyze, and report ESA fiscal data.
  
• Develop training materials and internal/external procedures for ESA disbursements.
  
• Assist with training schools and families on e-Wallet.
  
• Ability to communicate and work collaboratively with other department coordinators to support schools and families.
  
• Ability to develop systems that improve workflow and ensure accuracy in reporting.
  
• Skilled in the use of technology, including Microsoft Office (Word, Excel, PowerPoint), Microsoft Teams and SharePoint
  
• Experience balancing multiple projects and deadlines and the ability to effectively and efficiently complete assignments with a high-volume workload.

Required Experience:

Customer Focus: A tendency to consistently consider the needs of internal and external customers, to provide service at a high level of quality, and to evaluate customer satisfaction.

1. Communication: Can communicate in a clear, compelling manner both in writing and orally.
   
2. Organization: Creates and maintains project management systems to ensure that all pieces of projects are accounted for including goals, benchmarks, and metrics.
   
3. Detail Oriented: Can manage both the larger and smaller details of coordinating work, particularly with internal and external stakeholders.
   
4. Relationship Builder: Prioritizes connecting with stakeholders to create high performing relationships built on trust and clear communication.
   
5. Strong Work Ethic: Takes pride in individual ownership of work, maintaining high expectations and timely delivery.
   
6. Data Driven: Able to aggregate and review data to make decisions and identify themes.
   

Minimum Qualifications:

Possession of a bachelor's degree from an accredited college or university and experience equivalent to four years of full-time professional educational, instructional, or supervisory/administrative work.

Substitution of Graduate Education for Experience: Graduate coursework from an accredited college or university may be substituted for the required experience, on a year-for-year basis, to a maximum of two years.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.