Program Director

Turning Point of Central California, Inc. was founded in 1970. For over 50 years now, we have been transforming lives across the state of California. From Mental Health to Community Corrections, Children's Services, Housing Programs, Recovery Services, Substance Abuse Disorders & more; we serve people in need. Our desire is to see individuals reach their full potential, and create lasting change that will stand the test of time.

JOB SUMMARY

The Program Director plays a critical role in the success of our program. The Director is a multilayer position that should be a leader who can demonstrate integrity, honesty, and has the ability to lead a mission driven team. Required to have strategic planning capabilities, fiscal management, coordination of treatment, and someone who invests in human capital. This position involves overseeing and managing a dedicated team to ensure smooth and effective operations. The Program Director is responsible for ensuring completion and implementation of person-centered support plans for our 4 clients in residence to ensure they receive the highest quality of care and support. This role is pivotal in driving the program's achievements and fostering a positive, nurturing and person-centered environment where both residents and staff can thrive.

ESSENTIAL JOB RESPONSIBILITIES

1. Oversee all program operations and regularly review, plan, organize, implement and evaluate program services.
2. Maintain compliance with all Title 22 and Title 17 Regulations, contracts and scope of work requirements.
3. Recruit, hire, onboard, and familiarize new hires with scope of work, agency policies, program procedures, safety protocols, illness prevention, ethics, and confidentiality
4. Provide direction and training to all program staff to ensure understanding and compliance with existing agency policies, procedures, and contract(s) scope of work.
5. Evaluate supervisees on an ongoing basis and give regular feedback on work assignment priority, accuracy, productivity, service quality, time management, career development, and other functions related to work performance, a minimum of a formal meeting with each employee should occur monthly and be documented appropriately. These meeting should inform and track supervisees 6 month and annual year end performance reviews.
6. Ensure supervisees are completing/attending required training and document accordingly.
7. Regularly review and audit personnel files to ensure records are up to date and all training certifications are current.
8. Regularly review and audit client records, case management services, and behavioral services. Validate that initial intake assessments, individual program plans (IPPs), individual education plans (IEPs), bi-weekly/monthly progress reviews, and monitoring of participant progress are completed, documented and up-to-date in the client files.
9. Monitor and provide fidelity of resident's person centered treatment support plans and ensure staff are implementing and documenting accordingly.
10. Maintain and update on an as-needed basis a written operations manual and resident handbook describing the purpose, philosophy, programs, services, policies, and procedures of the program.
11. Conduct resident house meetings at least once a month to review house rules, program policies and address their needs.
12. Conduct staff meetings at least once a month to foster open communication, establish policy, discuss issues, ensure compliance with the contract(s) scope of work, and accomplish program objectives. Ensure the meetings include a written agenda, meeting minutes, and a signed attendance log by staff.
13. Serve as liaison and TPOCC agency representative to foster consistent, effective communication, collaboration, and partnership with Regional Centers, educational services, and community resource centers, community employers, Social Services, Mental Health, Families and other agencies as identified in a resident's Multi-Disciplinary Team.
14. Initiate multidisciplinary team meeting(s) with Regional Centers, Social Services, Families and other members as needed and work collaboratively on delivering services for shared cases.
15. Submit invoices, reports, and program billing accurately and timely.
16. Maintain a community resources list that is up-to-date and accessible at a central location within the program.
17. Secure continuous supervision to maintain resident Health and Safety and ensure staffing ratios maintained as outlined in contract at all times.
18. Monitor residents' medications and store them in a locked, secure location.
19. Coordinate nutritional meals per USDA Food guidelines three times per day, plus snacks between each meal and accommodate special needs diets for residents.
20. Coordinate participant group social and recreational activities to promote pro-social skill development.
21. Participate in Case Management Review (CMR) meetings to ensure a multi-disciplinary team approach to determine participant needs, encourage pro-social behavior, and monitor participant progress and participation.
22. Oversee intake and transition plans for all residents and ensure MDT updated on progress.
23. Manage the staff schedule to provide adequately trained staff on the premises, to provide 24-hourr coverage, seven days a week, to maintain the safe and secure supervision of all participants. In the event your staff falls short, as Director you yourself should cover the identified shortage to ensure compliance and the safety of residents.
24. Communicate needs of residents and coordinate collaboration as needed with various positions and agencies to support the home
25. Manage program finances according to the approved budget and monitor expenditures to maintain compliance with fiscal guidelines prior to approving purchases.
26. Regularly review and maintain the program finance accounts, resident P&I Funds and reconcile according to agency policy and procedure.
27. Maintain program operations and records per agency policies and procedures.
28. Provide program reports as required to the Multi-Disciplinary Teams.
29. Attend meetings and trainings as required.
30. Ensure company provided cell phone is charged and remains in good operational condition.
31. Will drive on Agency business as needed.
32. Will think and act quickly and efficiently in emergencies.
33. Maintain a thorough Emergency Action Plan for the program and provide ongoing training to all program staff on responding to an emergency.
34. Ensure direct report staff follow the agency's timecard, PTO (Paid Time Off), and California's rest and meal period policies. Will monitor staff timesheets to ensure they are completed accurately.
35. Employees are expected to manage their cell phone use so that the Agency cell phone stipend covers all business usage. Any calls not covered by the stipend are to be made on a company landline phone.

ESSENTIAL JOB REQUIREMENTS

1. Bachelor's degree in Social Work or Counseling, or a related field and at least one (1) year direct experience providing social services to children. OR Completion of two (2) years at an accredited college or university and at least two (2) years administrative or supervisory experience in a program serving children. OR Have completed high school, or equivalent plus at least three (3) years' experience over social work, child care, and/or support staff providing direct services to children in a licensed group home setting.
2. Ability to supervise staff and manage employees.
3. Current certified training in CPR/First Aid procedures preferred or ability to become certified within 30 days of hire.
4. Completion of Pro-Act training within the first six months of employment.
5. Meet the requirements for CCL Group Home Administrator Certification within the first year of employment.
6. Ability to physically ascend and descend stairs on a frequent basis.
7. Must be available by cell phone as needed for emergencies with residents and staff call-outs.
8. The ability to communicate effectively and provide feedback to others, including setting boundaries with residents, supervisees and other involved parties is essential.
9. Must be a leader who promotes TPOCC mission, values, and creates a positive culture where everyone is treated fairly and equally
10. Work effectively with those with diverse ethnic, cultural, religious, socio-economical, sexual orientation, gender identity, and gender expression
11. Ability to operate within an Electronic Records system.
12. Type accurately at speeds necessary for successful job performance.
13. Ability to handle multiple priorities in an organized and efficient manner while functioning independently.
14. Understand and follow oral and written instructions.
15. Perform work effectively despite frequent interruptions and the pressure of multiple deadlines.
16. Ability to use tact, patience, and courtesy when working with others.
17. Operate modern office equipment, including computer equipment and specialized software applications and programs.
18. Physical presence at the worksite is required, standard hours for this position are Mon-Fri 8am-5pm. * Will be responsible for overseeing a 24/7 residential treatment program, in order to do the job effectively and manage supervisees and residents, there will be times outside of a M-F 8am-5pm work schedule that you will be expected to monitor your program to ensure compliance, this should include unannounced visits as well.
19. Must complete at least 40 hours of assigned training annually, including all Turning Point and contract-required annual training.
20. Intermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint, Office 365, Teams, Zoom and other communication/meeting platforms.
21. Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.
22. Ability to pass a criminal background check.
23. Ability to pass a pre-employment physical, drug screen, general physical, and TB test.

COMPANY BENEFITS:

• Pay Range: Class 160 ($66,641.22 - $77,960.8/annually)
• Company paid benefits package including medical, dental, vision, Employee Assistance Program, Pension Fund and many other voluntary benefits
• Qualified non-profit for the Public Service Loan Forgiveness (PSLF) Program

We are a diverse, inclusive and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (40+), disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, protected military or veteran status, or any other characteristic protected by law.

Turning Point of Central California, Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Turning Point of Central California, Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.