Software Packaging & Support

What success looks like in this role:

• More than 2 years of relevant exposure/experience in application packaging technology.
• Support Packaging of support application components
• Support installation and configuration issues
• Perform QA testing, Coordinate UAT
• Maintain support manual and documentation
• Have a clear understanding of the business expectations and open to be flexible to work in shifts and off business hours whenever the situation/business demands so.
• Efficient in handling customer interactions or any client facing roles and equally a strong technical expert
• Ability to provide solutions for any complex situations. Own up and lead from the front.
• Should contribute towards improving productivity efficiencies
• Work with the SMEs on any new technologies, processes and roadmap
• Have a good understanding of the business, SLAs and KPIs
• Drive escalations to closure
• Own application delivery and ensure that all the requests are delivered on time and with the quality as defined in the objectives.
• Should have a very good understanding of the processes and should ensure 100% compliance.
• Good understanding of the ITIL processes.
• Possess good knowledge on deployment tools (e.g.: Altiris) and technologies and should be able to work with dependent teams in identifying and troubleshooting any package related issues.
• Assess, identify and implement automation opportunities which bring in improved efficiencies.
• Be on-call if necessary to support product pushes

You will be successful in this role if you have:

Desired technical skills

• MSI packaging
• PSADT (Power Shell Scription)
• Installation Script writing
• Understanding of client elevation (UAC, etc.)
• Compatibility resolutions (Windows, browsers, Citrix)
• Application and OS Conflict management, including Merge Modules

Exposure to / Experience in some of the below application packaging technologies

• Wise Package Studio
• Flexera Admin Studio
• Citrix Profiler
• Symantec Workspace Virtualization
• Wise Conflict Manager
• Application Virtualization (AppV, ThinApp, XenApp, etc)
• Application Compatibility/Assessment (ACT, APPDNA, ChangeBase)
• Application Rationalization
• Windows Installer

Exposure to some of the below scripting languages

• Visual Basic, VBScript, WiseScript, Powershell, batch files, Applescript

***MUST

• Be a US Citizen
• Be commuting distance to client site in Harford, CT
• Have packaging experience

#LI-AC1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.