Manager of Application Development

The Manager of Application Development - Corporate Systems is responsible for supporting RouteOne's internal product and system capabilities with a current focus on financial systems (including customer payment portal, and support tools), Salesforce, and other corporate-focused systems that increase productivity for our business (such as project management tools and collaboration tools from Microsoft and Atlassian).

Job Requirements

• Support coordination and lead teams for solution development.
• Work with business users, external customers, and development staff to prioritize, investigate, and resolve project issues, application defects, and production incidents.
• Collaborate with senior leadership to identify projects, functions (examples: accounting, legal, sales, operations), or departments that are candidates for performance improvement initiatives.
• Act as a liaison between the team and end-users to ensure that systems meet user requests and needs.
• Enforce compliance with established development processes and procedures.
• Coordinate with Product and PMO teams as required.
• Review, analyze, create, document, and implement development guidelines, standards, and procedures.
• Manage resource assignments and track releases to ensure on-time delivery of new software within budget.
• Maintain safety, security, and privacy standards throughout all areas of responsibility.

Knowledge

• Knowledge of application development and Service Management.
• Experience in Data Management, Data Quality, and Data Analysis.
• Knowledge of SQL and database concepts.
• Experience with corporate/shared services systems across finance, operations, and sales.
• Any experience or ability to learn agile and SaaS products such as Office 365, ADP, Salesforce, and Workday is strongly preferred.

Skills

• Proficient in Microsoft Office products, including but not limited to: Word, PowerPoint, Excel, Outlook, and Visio.
• Experience with corporate/shared services systems and development.

Abilities

• Ability to work in a team environment.
• Proven track record of successfully managing projects towards completion.
• Must be a dynamic and self-starting individual who is able to work independently or as part of a team with minimal guidance and direction.
• Must be able to effectively prioritize and assign work in order to meet deadlines.
• Must be able to effectively communicate with both technical and non-technical users at all levels of an organization.
• Experience in handling or managing customer interactions and deliverables.
• Excellent communication, presentation, collaboration, problem solving, and facilitation skills.
• Demonstrated experience in managing development for complex applications on time and within budget.
• Demonstrated record of product/project related success.
• Willingness to learn and support new tools/technologies based on the business need.

Other Essential Requirements

• 10+ years' experience in management of software development.
• Bachelor's degree in Computer Science, Management Information Systems, or related field.
• Master's degree in Computer Science, Management Information Systems, or related field is preferred.
• Industry-supported certification in Leadership, Project Management, Data or Cloud technologies is preferred.