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Installation Technician

Alert 360
company vehicle
United States, Georgia, Atlanta
Nov 09, 2024
Job Details
Job Location
A360 Atlanta - Atlanta, GA
Position Type
Full Time
 
Description

Job Summary:

This Position is responsible for providing excellent customer service and driving customer loyalty, quality and overall satisfaction by servicing, programming, configuring, dismantling, reconstructing, converting, and trouble-shooting existing security and site automation solutions. This includes but is not limited to fire, carbon monoxide detection, networking, hosted video solutions, and access control.

Essential Functions:



  • Install alarm systems to include CCTV for residential and commercial businesses
  • Perform extensive programming on alarm and CCTV systems
  • Mount equipment; test existing equipment
  • Demonstrate equipment functions and use to customer
  • Communicate with Outside Sales Representatives in a professional manner
  • Review work orders and accurately implement products and services
  • Verify customer has a solid understanding of how the product is used for safety
  • Maintain company vehicle; update truck inventory daily in lieu of work orders, replenish stock when needed, keep vehicle organized and clean
  • Maintain company issued hand tools in good working order
  • Follow company Fleet Policy and input hours into Paycom software
  • Use a variety of computer program and apps to successfully complete the installation
  • Required to interpret location maps, blueprints, and schematic drawings
  • Accurately communicate to customers, coordinators, and management
  • Attend training classes as required by State Certification/Licensing functions


Non-essential Functions:



  • Other duties as assigned


Qualifications

Job Specifications:



  • Must possess a High School diploma or equivalent
  • Must possess a minimum of 2 years experience in low voltage wiring
  • Must possess advanced technical knowledge of relevant industry products and services
  • Experience in alarm panel programming and CCTV preferred
  • RAL/Fire license preferred


Job Competencies:



  • Must possess strong oral/written communication skills
  • Must be easily able to build rapport with different customers and staff.
  • Ability to work under general supervision and independently at multiple customer sites daily
  • Effective organizational skills; highly adaptable to new processes
  • Demonstrated strength in problem-solving and troubleshooting skills


Physical Requirements:



  • Must be able to ascend/descend stairs
  • Must be able to stoop, kneel, crouch, and/or crawl in small spaces
  • Must be able to communicate and exchange information, both in person and by telephone
  • Use hands repetitively to operate standard office equipment
  • Must be able to reach with hands and arms lifting up to 80 pounds
  • Must be able to observe and recognize items, both close and distance and demonstrate an ability to adjust focus
  • Safety sensitive


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