Lead Patient Support - Family Practice

Now hiring a Lead Patient Support for our Family Practice Clinic!

As a Lead Patient Support will maintains proficiency in all clerical operations roles to govern accuracy in registration, scheduling, and check out prescribed workflows. Acts as mentor and trainer for front line clerical teams. First responder to investigate patient concerns and maintain customer focused communication. Schedules and drives daily workflow for proficient operational support of the clinic. The Lea is often the Epic Super User for clerical staff in the site. Participates in Quality Improvement Processes which includes EPE audits. Remain proficient and up to date on role responsibilities and lead meetings.

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

Full Time - Exempt: No
• Job is based Presbyteriam Medical Group - HWY 528
• Work hours: Days
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Ideal Candidate:

Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
Familiarity with ICD10, CPT and Medical Terminology

And/ or two to three years of customer service application in any setting

Academic Preparation:
High school or equivalent

• EMR/EHR experience preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class

Abilities:

• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
• Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner
• Strong communication skill set verbal and written

• Customer Service and Caring Practices: Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Encounter Components: Performs clerical operations responsibilities in all areas; Registration, Scheduling, and Visit closure activities
  Demonstrates understanding of the Financial Advocate role
• Patient Access: Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions.
  Monitors daily patient schedule for accuracy, anticipate errors and take corrective action.
• Medical Group: Advocate on behalf of the patient when extenuating circumstances exist for late or missed appointments
• Financial Accountabilities: Registration accuracy to drive first pass yield on claims and reduce rework.
• Patient Safety Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manger to alert the clinical team. Assist in any manner the clinic team directs.
• Quality Improvement: Look for ways to improve efficiency, communication and customer service
• Other duties as assigned

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

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