Care Management Resource Coordinator

Case Management

Full Time

81573BR

Job Summary

The CM Resource Coordinator will assist with discharge plans that include, but are not limited to: copying charts, coordinating referrals for post-acute care resources, following-up on post- acute care resource referrals, faxing/phoning facilities/agencies, coordinating transportation and obtaining authorizations for services. The CM Resource Coordinator collaborates with all members of the care team and documents their activities within the patient record for review.

The CM Resource Coordinator will also manage compliance with the Medicare Important Message hospital requirements; provide patients/family information and/or services to support psycho/social, physical and discharge needs. They interface directly and/or telephonically with patients/patient's families while providing exceptional customer service.

The Care Management Department is a seven day a week operation that includes staffing all UCSF recognized holidays. All CM Resource Coordinator staff will be required to rotate weekend and holiday coverage to meet the department's needs and mission.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $29.05 - $53.50 (Hourly Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The UCSF Health Care Management Department is part of the multidisciplinary team of expert clinicians and staff, who continually strive to provide proactive and patient centered access to care and resources along the healthcare continuum. The Care Management process facilitates communication and care coordination along a continuum through effective transitional care management. Recognizing the patient's right to self-determination, the significance of the social determinants of health and the complexities of care, the goals of Care Management include the achievement of optimal health, access to services, and appropriate utilization of resources.

Required Qualifications

• High School graduate or equivalent with a minimum of 2 years' applicable experience in healthcare as a Nursing Assist, Medical Assistant, Health Unit Coordinator, Patient Care Tech, Principle Admitting Worker or Care Management Assistant.
• Ability to use sound judgment in responding to issues and concerns.
• Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing.
• Solid organizational skills and ability to multi-task with demanding timeframes.
• Working knowledge of common organization-specific and other computer application programs.
• Ability to use discretion and maintain confidentiality.
• Demonstrates ability to take direction from multiple team members.
• Self-directed with the ability to prioritize and adapt to a high-volume changing environment.
• Assertive and creative in problem solving while functioning as an active team member.
• Strong customer service skills to coordinate service delivery including attention to members/customers, sensitivity to concerns, proactive identification and resolution of issues to promote positive outcomes for members.
• Ability to type minimum 45 wpm using a QWERTY keyboard.
• Basic Knowledge of medical terminology
• Skilled in the operation of computers including strong working knowledge of Microsoft Outlook , Microsoft Word , and Microsoft Excel .

Preferred Qualifications

• Baccalaureate Degree in a health-related field

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

004263 ADMIN OFCR 2 CX

Job Category

Administrative Support

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Career

Percentage

100%

Location

Mission Bay (SF), Mount Zion (SF), Parnassus Heights (SF), Various Work Sites

Shift

Days, Weekends

Shift Length

8 Hours

Additional Shift Details

Monday - Friday