WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
The Data Center Technician II's main responsibility is to perform intake for various data center work orders, review requirements, discern the appropriate action steps, and implement the necessary infrastructure upgrades using industry expertise. This role keeps current with industry standards, growth, and changes in technology. This position is 100% on site.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
- Education
Associate's Degree in a technical field.
- Experience
3 years of job-related experience.
JOB DUTIES
- Monitors and responds to failures including those related to power, hardware, network, and facilities.
- Analyzes system events/alerts and diagnoses potential root causes.
- Utilize elevated access and sound judgement during remediation processes.
- Responds to system hardware issues by applying diagnostics, troubleshooting, testing, and reimplementation.
- Carries out shipping/receiving duties to maintain accurate inventory control and asset tracking.
- Conducts issue tracking and responds to incidents in a timely manner.
- Runs cable as specified in work orders, often including Fiber and Ethernet.
- Assists with project initiatives and collaborates with other technicians and engineers.
- Assists with the auditing and verification of data center equipment and operations.
- Interacts with clients via written communication and phone and showcases high quality customer service.
- Facilitates processes for system intake and quality control.
- Administers solutions leveraging Microsoft 365 and SharePoint online.
- Administers data center applications using industry standards and team frameworks.
- Performs other duties as assigned.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
University of Texas Southwestern Medical Center
parental leave, paid time off, paid holidays, tuition reimbursement
Oct 09, 2024