Director, Product Management - End to End Experiences

Director, Product Management - End to End Experiences

Location:
Remote, with a requirement to reside within 30 miles of one of the following locations: Portland, ME; Boston, MA; Chicago, IL; Washington, DC; Dallas, TX; or San Jose, CA.

WEX is an innovative payments and technology company looking to forge the way in a rapidly changing environment, with a goal to simplify the business of doing business for our customers, freeing them to spend more time, with less worry, on the things they love. Our North American Mobility Business is focused on delivering valuable payment services and insights for companies who leverage vehicles as a core part of their business from small businesses to global trucking and delivery companies.

As a key member of the North American Mobility Leadership team, you will partner closely with Commercial, Operational, and Technology to own and drive our North American Mobility end-to-end experiences. In this role, you will be accountable for creating an integrated product vision and strategy to drive high-value business outcomes by solving our customers' major pain points. You will manage a team of product managers that will manage, define, and deliver these end-to-end experiences.

About the team:

Come join us as a Director, Product Management in our North American Mobility Product team to define our bold vision and key priorities to deliver experiences that delight customers and win in the market.

What you'll do:

• Lead, inspire and empower a team of at least five talented product managers to define innovative experiences that delight our customers and win in the market

• Work closely with cross-functional leaders to define the vision, strategy, and multi-quarter roadmap to inspire and align key stakeholders and customers, leveraging a deep understanding of customer needs, the external market, technology, and competitors

• Deliver an awesome end-to-end customer experience for our North American Mobility product lines, using qualitative and quantitative data to identify areas to improve and rapidly iterate

• Leverage strong business acumen and partnership across WEX to define how we go to market and serve our customers, including business model innovation, pricing, first use, cross-sell and support.

• Encourage a culture of experimentation, learning, and a growth mindset - creating an environment where teams are redefining what's possible and challenging the status quo

• Lead product prioritization processes across the organization and role model making hard tradeoffs to ensure we deliver products that solve the biggest customer problem, strong market position and generate durable business benefits (revenues, adoption, retention, etc.)

• Creates a culture of transparency, trust and "challenge and commit" with teams you manage and partners

• Coach and inspire a team of at least five, providing them with actionable and timely feedback to help them grow and deliver great work

How you'll engage:

• Strategic Mindset: Develops bold vision and clear priorities to deliver innovative products that address market needs

• Customer Obsessed: Deeply understand our customers' needs through customer empathy, data and prioritize work

• Results Focused: Creates a culture of accountability, delivering on time and on budget, using metrics to measure progress and tell your story and iteratively releasing to deliver great results.

• Insights Driven: Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap

• Relevant Expertise: Brings a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset

• Trusted Partner: Cross functionally appreciates and comprehends different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate

• Talent Steward: Actively coaches and manages direct reports to help flourish while seeking feedback to develop themselves

Experience you'll bring:

• 12+ years of Product Manager experience in environments that embrace customer-driven innovation, rapid experimentation, data-driven decisions and results orientation

• Experienced in proven methodologies to develop great products, including customer-driven innovation, rapid experimentation, prototyping, product analytics and using OKRs to measure outcomes

• Proven track record of setting product strategy for a large portfolio and translating it into a product roadmap with excellent end-to-end execution

• Demonstrated success in creating a vision to inspire, prioritizing key deliverables, defining and building roadmaps, and managing internal and external commitments

• Strong technical acumen, with an ability to understand how data, technology and common capabilities can enable your strategy and vision

• Strong financial acumen, analytical and problem-solving skills

• Ability to partner well cross-functionally, especially with engineering and marketing and risk

• Strong communication skills, both written and verbal, as well as the ability to influence key stakeholders

• Experience building global ready or international offerings a plus

• Undergraduate degree required, an advanced degree is a plus