Enterprise Monitoring Manager

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

About the team

Worldpay powers 2.2 trillion payments annually across 146 countries in over 135 separate currencies with over a million merchants supported globally. Worldpay is the largest acquirer by volume globally, we provide a reliable, secure and scalable payments platform24x7-365 days per year.

Being part of the 200 strong Infrastructure Services organization, you'll help to engineer and deliver the core infrastructure services that power our payments platform. We're responsible for running some very critical systems, maintaining 20K servers via an automation platform, thousands of databases and petabytes of storage hosted from our data centers and public cloud.

We are looking for talented individuals to join the Infrastructure Services organization; you'll be a self-starter, possess an analytical mindset and be a change agent.

What you'll own

Leading a team of system administrators and engineers responsible for designing, implementing and maintaining System and Cloud Observability & Log Management solutions which ensure that our infrastructure and applications are fully observable, enabling proactive monitoring, real-time analytics, and timely incident response.

The Manager will play a critical role in developing strategies and implementing best practices in observability and log management for on-premises and cloud environments. As a leader in this capacity, your responsibilities may include:

• Lead, mentor, and manage a team of observability and log management engineers, providing technical guidance, training, coaching, and professional development opportunities, fostering a culture of continuous learning and growth within the organization.

• Define and implement an observability strategy across cloud and on-premises systems, focusing on reliability, scalability, and proactive alerting, aligning technology initiatives with business goals and objectives.

• Develop, implement, and maintain an end-to-end observability and log management framework that supports business needs and ensures compliance with internal and regulatory requirements.

• Oversee the planning, execution, and completion of projects related to Infrastructure observability and log management initiatives, ensuring projects are delivered on time, within budget, and to the required quality standards.

• Lead the design and implementation of centralized log management and monitoring solutions to enhance the visibility of system and application performance.

• Collaborate with IT infrastructure, DevOps, and application teams to build and manage dashboards, alerts, and logging solutions that provide a holistic view of the system's health.

• Drive the implementation and adoption of best practices for system metrics, distributed tracing, log aggregation, and visualization.

• Stay current with new tools and technologies in the observability and log management space, evaluating their applicability to WorldPay's environment.

Where you'll own it

While we're a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person.

What you bring

Experience

• Several years of experience in IT Operations, with a focus on monitoring, observability, and log management.

• Hands-on experience with observability and monitoring tools (focusing on Splunk and Zabbix, others include: Datadog, Dynatrace, Prometheus, Grafana, New Relic).

• Proven experience with cloud platforms (e.g., AWS, Azure, GCP), including managing cloud-based monitoring and logging solutions.

• Strong understanding of log management best practices, including centralized logging, data retention, and privacy requirements.

• Experience in designing and implementing system health dashboards, alerting mechanisms, and automated incident response processes.

Leadership and management skills:

• Strong leadership qualities, including the ability to inspire, motivate, and guide a team of IT professionals, are crucial for this leadership role. Experience in team management, mentoring, performance evaluation, and conflict resolution is important.

Technical expertise:

• In-depth knowledge of ESXi, Windows Server, Linux operating systems, virtualization technologies, networking, storage, and security concepts is essential for this leadership role. Hands-on experience with system architecture, design, and implementation is valuable.

Project management:

• Experience in project management, including planning, budgeting, resource allocation, and stakeholder communication, is important for overseeing technology initiatives and ensuring successful project delivery.

Added bonus if you bring

• Education: A bachelor's degree or greater in computer science, information technology, or a related field. Practical experience in the role can be used in place of formal education.

• Certifications: Technical certifications in cloud and virtualization technologies are highly valued. Any certifications for AWS, Azure, MSCE, RH or VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP), and Citrix Certified Associate - Virtualization (CCA-V), Datadog, Dynatrace, or Splunk are looked at favorably.

Worldpay perks - what we'll bring for you

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits.

• Time to support charities and give back to your community.

• Parental leave policy.

• Global recognition platform.

• Virgin Pulse access.

• Global employee assistance program.

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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.