Catering Sales Manager

Hotel:

Profile:
Telecommute: No
Bonus Eligible: Yes
Direct Reports: No
Reports To: Director, Sales & Events
Equipment: Laptop or Desktop Computer

Primary Purpose:

The primary purpose of the Catering Sales Manager is to optimize catering revenue through (1) maximizing catering opportunities consistent with the property's business plan; and (2) effectively detail and service all groups personally booked.

Work Performed:

Work Performed:

The Position will be tasked with the following duties, responsibilities, and assignments:

• Generate catering revenue consistent with the property's business plan;
• Detail and service all groups personally booked.
• Achieve personal and hotel revenue goals;
• Prospect for new business using a wide variety of methods, including phone calls, outside sales calls, community functions, internet prospecting, supplier partnerships, trade journals, etc.;
• Develop, implement, and update catering sales action plans;
• Interact effectively with vendors, competitors, local community, catering associations and other hotel departments. (including Sales, Kitchen and Operations) to ensure guest satisfaction;
• Align catering service and client specifications to achieve high guest satisfaction and return on investment;
• Manage contract minimums and coordinate the collection of attrition and cancellation fees;
• Provide accurate revenue and expense forecasts according to established guidelines; and
• All other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Minimum two (2) years of Catering Sales experience or two (2) years in hotel Event Services, Banquet, Group Sales, or an equivalent combination of education and

experience.

Preferred Prior Experience:

Prior experience with the Group, and/or Social Event market segments

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor's degree in Business

Administration, Marketing, Hotel and Restaurant Management, or related major

Preferred Licenses/ Certification:

Certified Meeting Professional (CMP)

Required Technology:

Proficient in Microsoft Office Tools

Preferred Technology:

Demonstrated experience with industry specific sales and catering programs including Microsoft Office, Delphi.fdc, and/or CI/TY, particularly in detailing

Banquet Event Orders (BEOs)

Travel:

Less than 20% travel requirement.

Must possess a valid driver's license and reliable transportation and the ability to be available at off property meetings and

events with minimal notice.

Physical:

Up to 8+ hours sitting at a desk and computer work

Other:

Excellent written and oral communication skills.

Competencies:

(38) ORGANIZATIONAL AGILITY

Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

(37) NEGOTIATING

Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships, can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

(15) CUSTOMER FOCUS

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

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When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

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