Associate Content Development Specialist

Title: Associate Content Development Specialist

Location: Remote; United States

Experience: Associate-Mid Level

Job Function: Business Transformation

Employment Type: Full-Time

Industry: Computer and Network Security

The position is based in the US and can be performed remotely when necessary. Applicants must hold United States citizenship or US permanent resident status.

About the position

The Content Development Specialist collaborates with key stakeholders across the business to support the expansion of Keyfactor's internal Knowledge Management strategy. This role focuses on improving the accessibility, organization, and quality of Keyfactor's internal knowledge resources, ensuring that employees can easily access the information they need to drive business success.

Responsibilities

Support and Enhance Keyfactor's Internal Knowledge Management Strategy:

• Develop, publish, and maintain best practices, processes, and procedures for Knowledge Management (KM).

• Monitor adherence to KM practices and report on workforce engagement.

• Identify and implement opportunities for continuous improvement in KM processes.

• Facilitate discussions with key stakeholders to support the expansion and enhancement of KM initiatives.

• Improve KM training to ensure employees effectively adopt and advocate for KM policies.

Manage Internal Knowledge Repositories and Resources:

• Assist the Knowledge Management team in enhancing the quality and accessibility of internal knowledge resources.

• Collaborate with owners of various internal repositories, such as SharePoint, Confluence, Keyfactor University, and GitHub, to improve content and ensure consistency across platforms.

Support Business and Knowledge Management Goals:

• Contribute to achieving Knowledge Management objectives and Keyfactor's strategic goals by aligning content development efforts with these targets.

• Promote value for employees by addressing needs with urgency and supporting business progress.

Champion Knowledge Sharing and Collaboration:

• Advocate for a culture of knowledge sharing and collaboration, encouraging employees to actively participate in KM initiatives.

Minimum Requirements

Limited level of authority. Authority involves tasks such as executing assigned duties, following established procedures, and making recommendations within their area of expertise, while seeking guidance or approval from more experienced team members or supervisors for significant actions or changes. An individual's ability to successfully execute the job responsibilities is based on the following minimum requirements:

• Bachelor's degree or equivalent experience.

• Good understanding of content creation and coordination.

• Experience leading content projects and supporting content strategy.

• Familiarity with SEO principles and audience engagement techniques.

• Introductory experience with LRM systems.

• Proficiency in Microsoft Windows and Office.

• Strong writing and editing skills.

• Good organizational, multi-tasking, and time management skills.

• Effective collaboration and communication skills.

• Intermediate skills in using content management systems and SEO tools.

• Self-motivated with the ability to manage content projects with minimal oversight.

• Ability to lead and mentor junior team members.

• Ability to ensure timely delivery of content and meet project deadlines.

• Ability to apply SEO best practices to enhance content performance.