Sr. Director, Business Operations

HackerOne is the global leader in human-powered security, harnessing the creativity of the world's largest community of security researchers with cutting-edge AI to protect your digital assets. The HackerOne Platform combines the expertise of our elite community and the most up-to-date vulnerability database to pinpoint critical security flaws across your attack surface. Our integrated solutions, including bug bounty, pentesting, code security audits, spot checks, and AI red teaming, ensure continuous vulnerability discovery and management throughout the software development lifecycle. Trusted by industry leaders such as Coinbase, General Motors, GitHub, Goldman Sachs, Hyatt, PayPal, and the U.S. Department of Defense, HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

HackerOne is looking for a Sr. Director of Business Operations to report directly to our Chief Executive Officer and collaborate closely with our executive leadership team. From Day 1, the Sr. Director will have an immediate impact on our strategic initiatives, driving organizational efficiency and innovation while overseeing program management and aligning cross-functional collaboration. The ideal candidate will have proven experience in a business leadership/management role, with a special focus on executive-level advising, program / project execution, and interdepartmental collaboration. Ultimately, the primary function of this role is to optimize the impact of the CEO and Executive Leadership Team's time.

• Evolve the rhythm of business governance, ensuring effective balance and cadence of strategic and operational reviews, including quarterly business reviews (QBRs) and annual planning.

• Drive efficiency and effectiveness in the QBR process by collaborating with stakeholders and overseeing content preparation, execution, and follow-up.

• Support the CEO in managing executive meeting agendas, preparing materials, attending meetings to capture outcomes, and ensuring follow-up actions are completed and tracked effectively.

• Develop high-impact communications and presentations for internal and external audiences, including the Board of Directors and customers, in partnership with Marketing / Corporate Communications.

• Lead strategic business initiatives from development through successful execution under the guidance of the CEO and executive team, including cross-functional leadership on critical projects.

• Serve as a key partner in developing, communicating, and executing strategic priorities; collaborate closely with Finance, HR, and other departments to align accountabilities and streamline processes.

• Act as a trusted advisor to the CEO and ELT, providing tactical and strategic support while ensuring the CEO's schedule and meetings align with top business priorities.

• Act as a proxy for the CEO in meetings, bridging connections between departments and ensuring initiatives remain aligned with the company's strategic vision.

• Conduct market research, external benchmarking, and trend analysis to provide strategic insights and recommendations that drive business decisions and optimize operational effectiveness.

• Lead ad hoc projects, often confidential and time-sensitive, with a focus on transformation and measurable results, by collaborating with cross-functional teams.

• Establish and lead a community of practice among business operations and business managers across HackerOne to drive consistency and efficiency.

• Collaborate with the sales team to prepare the CEO for customer meetings and attend as appropriate, strengthening customer relationships and aligning sales efforts with strategic goals.

• You have experience supporting senior executives or CEOs, ideally within high-growth or technology sectors.

• You have a background in consulting, operations management, or strategy development, with experience in driving business transformation.

• You excel in planning and executing strategic initiatives, collaborating effectively across departments, and delivering measurable results.

• You are a strong communicator, capable of crafting clear and impactful messaging for diverse audiences.

• You bring a strategic mindset, using data to inform decision-making and drive organizational efficiency.

• You are adaptable, organized, and thrive in dynamic, fast-paced environments.

• Bachelor's degree or equivalent experience required; MBA or advanced degree preferred but not mandatory.

• Must be based remotely in the United States. HackerOne is a digital-first company. This model offers our employees flexibility in time and location. All employees must be able to work and excel in a remote environment.

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We are a Circle Back Initiative Employer and commit to responding to every applicant.

We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

HackerOne Values

HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.