Video Shield Supervisor
Alert 360 | ||||||||||||||||
$40,000.00 - $55,000.00 Salary | ||||||||||||||||
life insurance, tuition reimbursement, 401(k) | ||||||||||||||||
United States, Oklahoma, Tulsa | ||||||||||||||||
2448 East 81st Street (Show on map) | ||||||||||||||||
Nov 10, 2024 | ||||||||||||||||
Job Details
Description
Video Shield Supervisor COMPANY OVERVIEW Alert 360 is one of the fastest-growing security and automation companies in the country. Over the last 50 years, we have grown to be the 5th largest residential security provider in the country serving a quarter of a million customers in 26 states! Voted one of the "Best Places to Work" for six consecutive years, we continue to search for ambitious, innovative, and team-oriented candidates who are interested in developing invaluable skills. At Alert 360, we are committed to world-class customer service. Our personable leadership team believes that customer satisfaction stems from employee appreciation and strong relationships. JOB SUMMARY The primary responsibility is the supervision of Video Shield agents located within the monitoring center. An essential function will be building and maintaining team morale by recognizing and rewarding team members who have demonstrated exceptional performance. Thesupervisor will train, develop, and guide employees, using available systems and resources. The supervisor will foster a positive work environment and be knowledgeable in how to contain and defuse escalations, promoting a better customer experience. Theywill also review and evaluate their direct reports on their ability to meet Video Shield objectives, direct improvement strategies when objectives are not met and recommend appropriate disciplinary action as warranted. The supervisor is expected to assume ownership of and satisfactorily resolve escalated issues. The overall function is to ensure the Video Shield team operates at the highest levels, providing a quick and accurate response to alarms. BENEFITS OF JOINING OUR TEAM Because Alert 360 hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefits program that includes excellent medical, dental, and vision coverage; generous PTO program and holiday pay; a 401k plan that with generous company matching; company paid short and long-term disability and life insurance benefits. We also offer additional benefits such as a tuition reimbursement program, excellent wellness programs and incentives, free home security monitoring and much more! JOB SPECIFICS The Video Shield Supervisor position is a regular full-time exempt position. This position reports to the Tulsa Corporate Office and will work in the office. Attendance in training courses and/or meetings that may be virtual or in person at the office is required. Qualifications
ESSENTIAL DUTIES & RESPONSIBILITIES
JOB QUALIFICATIONS
REQUIRED SKILLS
PHYSICAL REQUIREMENTS Ability to sit for 8 hours. |