Patient Navigator Specialist 2

The Patient Navigator (PN) works in a dynamic health care environment within one or more departments providing one-on-one assistance to patients, navigating them through the health care system to ensure timely screening, diagnosis, treatment, and/or post-treatment cancer care and supportive services. They work with other health care professionals to establish and maintain a climate of mutual respect, dignity, diversity, ethical integrity, and trust and participate in multi-disciplinary teams to provide patient care that is safe, timely, efficient, effective, and equitable. They use knowledge of one's role and the roles of other health care professionals to appropriately assess and address the needs of patients served to optimize health and wellness.

PN serves as a point of contact among providers, patients, and other clinical caregivers, empowering and advocating for patients in dealing with the disease and the treatment. This position will conduct evaluation focused on barriers to care, health disparities, and quality indicators and support the cancer patient/survivor and their family by identifying resources for them as they navigate through medical, insurance, financial and other social issues. Assist patients with identifying administrative, structural, social, and practical issues to participate in decision-making and solutions for example participation in clinical trials empowering them to self-navigate. PNs have knowledge of cancer screening, diagnosis, treatment, survivorship, and related physical, psychological, and social issues to ensure connection and referral to appropriate resources. Maintain and coordinate up-to-date resources and materials and patient resources to address the Social Determinants of Health. Work with the care team, social work, Patient Care Resource Managers (PCRMs) and others internally to address patient needs. PNs do active documentation of encounters with patients, barriers to care, and resources or referrals to resolve barriers, which are noted in the medical record. PNs focus on reduction of cancer health disparities in medically underserved patients and timely access to care across the continuum.

Minimum Qualifications

For Hire: A bachelors degree in education, Public Health or selected field with emphasis on case management or social work. 2 years of relevant experience working with underserved populations or equivalent combination of education and experience is required. Experience working in a multi-cultural setting. Experience working in a community-based setting for at least 2 years preferred. Ability to initiate and maintain positive working relationships with CCHE staff, internal and external partners. Good communication skills, such as listening well and using language appropriately.

Ongoing: Ability to initiate and maintain positive working relationships with CCHE staff, internal partners and patients. Ability to promote patient navigator services within the multidisciplinary team. Develop understanding of communities served and community connectedness. Good communication skills, such as listening well, and using language appropriately

Function: Care Management

Sub Function: Patient Navigation

Career Band: Individual Contributor - Specialized

Career Level: S2