Shop Lead Technician - Phoenix, AZ

Raymond West is looking for a dynamic Shop Lead to manage and direct service repair shop operations. Convey and maintain the company vision and culture. Responsible for coordinating all operational activities associated with a specific function within the assigned department. The Shop Lead is also responsible for assisting the shop manager with day-to-day activities, ensuring timely completion of new installs, rental requests, and used sales, while ensuring safety procedures are always followed.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities:

• Assign and supervise the operational activities within the Shop department.
• Ensure work procedures are followed and expedite workflow.
• Troubleshoot and resolve issues, providing direction and guidance to the team.
• Arrange schedules, set priorities, and communicate processes to staff and external stakeholders.
• Train and coach staff on processes and procedures.
• Assist in the overall direction of the department and participate in company or department projects.
• Conduct performance evaluations and manage timecards utilizing the company's Time and Attendance system.
• Work closely with the Parts Department to maintain proper parts flow and ensure timely completion of shop work.
• Review Shop quotes for accuracy and profitability.
• Handle customer concerns, monitor compliance with shop procedures, and ensure high-quality standards are maintained.
• Lead and coordinate monthly safety checks and Weekly 5S audits.
• Ensure compliance with all company policies and safety procedures.

Required Skills/Abilities:

• At least 2 years of material handling forklift repair experience.
• Over 5 years of mechanical background.
• Experience in a leadership role (Lead, Supervisor, etc.).
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Proficient in Microsoft Excel, Outlook, and other office software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Capable of making sound decisions and maintaining effective working relationships with employees and customers.
• Familiarity with products serviced by the repair shop.
• Knowledge of AC/DC electricity, hydraulic systems, and mechanical systems.

Education/Experience:

• High School diploma or General Education Degree (GED).
• At least 2 years of material handling forklift repair experience.
• Over 5 years of mechanical background.
• Leadership experience (Lead, Supervisor, or similar role).
• Must have completed the Raymond Technical Primer and RW Scheduled Maintenance Primer.

Physical Requirements:

• Non-sedentary position requiring walking, standing, and the ability to lift up to 50 lbs.
• Repetitive use of fingers, wrists, and hands.
• May occasionally be exposed to moving mechanical parts and outside weather conditions.
• Moderate noise level.

Pay Range:

$21.40 - $47.15 per hour. The specific pay offered will depend on the candidate's experience, education, and location.

Raymond West provides medical, dental, vision, 401(k) with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay, and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply online via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug-free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, or disability.