Business Operations Manager, Faculty Practice, UMKC School Of Dentistry

Faculty Practice at UMKC School of Dentistry

Join our dynamic team and take your career to the next level! As the Dental Faculty Practice Business Operations Manager(BOM), you will play a crucial role in ensuring the smooth operation of our business office and supporting our patients. The role of the Dental Faculty Practice BOM is to independently run a financially viable Dental Faculty Practice within the UMKC School of Dentistry.

Here's what you'll be doing:

Operational Excellence

• Modeling the culture, values, standards, and best practices of the School of Dentistry and University Missouri Kansas City (UMKC) to foster an internal environment that consistently promotes these principles.
• Assess, hire and retain team members through comprehensive training, supervision, counseling and coaching. Conduct annual and quarterly performance appraisals for business support and clinical staff.
• Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions.
• Driving positive revenue and profit year of year
• Management of expenses to achieve monthly goals and budget.
• Ensure an excellent patient experience through personalized, patient-centered care
• Audit accounts daily and weekly for accuracy.
• Set and monitor weekly and monthly goals for staff.

Financial Coordination, Reporting and Reconciliation

• Assist with month-end processes by generating necessary reports.
• Reconcile deposits, ensuring accuracy and correct processing of credit cards, cash, and checks.
• Act as the Lending Club coordinator, guiding patients through enrollment and fund requests, and managing communications for refunds.
• Initiate patient refunds via credit card, ACH electronic, or paper check.
• Oversee records release and monitor record accuracy.
• Oversee accounts receivable, accounts payable, and inventory management.
• Review collections with staff and approve accounts for collection agency referral.

Insurance Process Management

• Manage Relationship with our insurance billing partner.
• Oversee insurance credentialing for providers, including annual updates.
• Maintain communication with insurance provider representatives, particularly MetLife and Delta Dental.

Support and Oversight

• Cover duties of direct reports during their absence, including assisting at the front desk.
• Maximize knowledge and implementation of Dentrix software through continuous learning and training.
• Perform other duties as assigned to support the clinic's overall success.

Why You'll Love Working With Us:

• Collaborative Environment: Work with a supportive team dedicated to providing excellent patient care.
• Impactful Role: Make a difference by ensuring smooth operations and exceptional service for our patients.

If you're organized, detail-oriented, and passionate about helping others, we'd love to hear from you! Apply today to join our team and contribute to our mission of excellence in patient care and business operations.

A Bachelor's degree or an equivalent combination of education and experience and at least 4 years of experience from which comparable knowledge and skills can be acquired is necessary.

Experience working in a Dental Service Organization or similar dental practice.

Previous supervisory experience.

$51,875 - $80,000 annually, commensurate with experience, education, and internal equity.

Application review will begin October 28, 2024. Opening will continue to accept and review additional applications until filled.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call Human Resources at 816-235-1621.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.