Order Entry

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Summary/Objective:

Perform all duties related to Order Entry by ensuring all daily order entry goals are met and making sure internal email turn-times regarding responses are ever increasing. Must maintain standards of excellent customer service, recognizing quality of work and responses from the team are a reflection of a value add for Lippert Components as a brand. Must understand the dynamics of working among various special channels including, but not limited to, OEM, Marine and Specialty Markets. Must be detail-oriented, accurate, and able to work in a fast-paced environment.

Duties and Responsibilities:

1. Enters customer orders placed same day if received before 2:00 pm.
2. Must work as part of a team and be willing to cross-train in other areas of the order entry team.
3. Revisions must be reacted to quickly and completed within 2 hours of receiving them.
4. Monitoring customer orders sent electronically on a daily basis with minimal errors - includes checking inventory levels, verifying/updating customer information, monitoring the internal process of all account orders.
5. Ability to learn general knowledge of the product line and is familiar with promotions and pricing schedules.
6. Performs all other responsibilities as may be assigned by management.
7. Demonstrated ability to give extraordinary customer service.
8. Exemplify the LCI Core Values
9. Embrace and Drive Change, Think Big
10. Remove barriers for teammates and customers
11. Take care of customers, understand their expectations and meet or exceed them
12. Create a culture of quality
13. Successful team members should be driven to meet or exceed goals
14. Database maintenance - ensure data is current and accurate in all systems or software that is used

Working Conditions:

1. Primarily working indoors, office environment.
2. May sit for several hours at a time.
3. Prolonged exposure to computer screens.
4. Repetitive use of hands to operate computers, printers, and copiers.

Qualifications:

1. High school degree or GED
2. RV experience or prior data entry or customer service preferred

Competencies:

1. Team Player, open to change and changing priorities a must
2. Successful candidates will be organized, possess great follow-up skills, and high personal accountability.
3. Ability to work and make decisions independently and in groups
4. Ability to train others on the job
5. Ability to comprehend and follow verbal and written instructions
6. Ability to comprehend and follow safety instructions
7. Willing to work overtime, when necessary
8. Demonstrated high sense of urgency, organizational skills
9. Possess follow-up and follow through skills - must be tenacious and persistent
10. Must demonstrate professional maturity
11. Detail oriented and demonstrated ability to work well in a fast-paced environment.
12. Strong verbal and written communication skills combined with PC literacy (Microsoft Office applications) and problem-solving skills.

Supervisory Responsibility:

This role does not have any supervisory responsibility upon hiring.

Physical Demands:
While performing the duties of this job, the team member is regularly required to talk and hear. This position requires sitting, data entry, and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time hourly position and the expected work hours are 40 hours per week, Monday through Friday.

Travel:

Travel would be minimal and would be primarily local during the business day.

Preferred Education and Experience:

1. Manufacturing/industry experience.

Work Authorization/Security Clearance

Must be legally authorized to work in the United States.

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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