Client Development Manager

Client Development Manager | The Shyft Group (SV) | Charlotte, MI (SV)

Regular Employee | Salary Exempt

Who we are:

At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis bring people, goods, and services where they need to be.

We are strengthened by ten industry-leading brands -- Utilimaster, Blue Arc, Royal Truck Body, DuraMag, Magnum, Strobes-R-Us, Spartan RV Chassis, Red Diamond, Builtmore and Independent Truck Upfitters. Over 4,000 employees across eleven states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road - for an experience that is safer, more satisfying, more rewarding all around.

With 50 years and millions of miles behind us, we continue to charge forward - leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies.

What you'll do:

As the Client Development Manager (Remote) for Spartan RV Chassis, a brand within our Specialty Vehicles division based at our new, state-of-the-art manufacturing facility in Charlotte, MI, you will enjoy being the primary customer-facing member for our leasing customer account segments.

Your main focus will involve building and maintaining executive-level relationships and strengthening account partnerships with customers through promoting The Shyft Group's value proposition with a consultative sales approach. Your success will be measured based on retention and profitable growth within the assigned customer accounts.

Additionally, you will be expected to grow sales by developing relationships learn about customers' applications, anticipate customer needs, recommend product options, and best practices, and provide prompt responses and resolution to customer complaints.

• Grow sales by developing relationships, learning about
  the customer applications, anticipating the needs of the client, and
  recommending product options/best practices
• Understands the value proposition and able to articulate and
  concentrate on value added selling
• Develop an in-depth understanding of each client and clearly define their fleet
  goals and business objectives
• Successfully execute company consultative-sales approach that
  ensures alignment with client's business goals and objectives
• Develop and maintain an effective ongoing working knowledge of the company's
  and client's systems and processes
• Partner with clients and other internal departments to identify and develop
  effective client management strategy
• Perform industry research by reviewing industry publications, attending trade
  shows, etc. to identify trends and/or new products
• Provide accurate information and consultation to clients
• Prepare projections for assigned accounts and use projections to
  proactively manage client relationships and achieve targeted
  goals/objectives
• Identify the "decision maker(s)" and others who can influence the
  decision-making
• Establish and maintain relationship with these individuals
• Act as voice of the client to develop data relative to
  marketing trends, competitive products, and pricing
• Submit marketing intelligence to sales management
• Partner cross-functionally with engineering, operations, and procurement to provide best-in-class consulting and service to clients
• Conduct conference calls, client visits, and document resulting
  action items
• Aid in the resolution of complex problems
  
• Conduct a review of issues to proactively identify trends which may adversely
  impact clients' satisfaction
• Document sales related activity in the CRM
• Effectively manage the quote process and present quotes to existing clients for
  renewals, rebuys, and additional products and services
• Conduct pilot reviews to further endear clients
  to company product, process, and people
• Participate in sales order to transition meetings
  
• Represent sales and engineering regarding engineering dates for scheduling of
  vehicle

Learn more about The Shyft Groupand Charlotte, MI by exploring the Learn More section below.

What you need to be successful:

• Bachelor's Degree in Business, marketing or a discipline, or equivalent combination of education and 4 years' of sales or marketing environment;
• Good understanding of general business and
  account management operations
• Expertise in systemically managing an account plan and establishing priorities and meeting goals
• A track record of maximizing sales results through new business opportunities within existing account
• Versed in adapting approach to different buying influences and
  identifies client needs and gains client commitment
• Opportunistic mindset who commits time and effort to ensure success
• Ability to make persuasive presentations to ensure closes through logical,
  incremental steps
• A history of setting priorities, meeting deadlines, and handling multiple tasks while
  maintaining a calm disposition in pressured situations
• Skilled in communicating the value and benefit
  of company's products and partnering as a client
  advocate
• Solution driven, highly creative, strong problem solving, analytical,
  interpersonal and presentation skills
• Ability to examine factors to develop effective sales strategies and anticipate and
  exceed client needs and close sales

Learn More

The content below is available on our careers site job description: https://theshyftgroup.csod.com/ux/ats/careersite/4/home/requisition/815?c=theshyftgroup

The Shyft Group

Employee Testimonials

Our Story

Sustainability

YouTube

LinkedIn

Join Our Talent Community

Shyft Specialty Vehicles Brands

Royal Truck Body

DuraMag

Magnum

Spartan RV Chassis

Builtmore

Red Diamond

Charlotte, MI

Cost of Living Calculator (via ERi)

Cost of Living Data (via AreaVibes)

Best of Charlotte, MI via TripAdvisor

Live, Shop, Experience Charlotte, MI via micharlotte.org

Charlotte, MI - Things to Do (Facebook)

Why The Shyft Group?

At The Shyft Group, we believe our people are our greatest
asset. That's why we're committed to fostering an environment where you can
thrive personally and professionally. When you succeed, we all succeed. We
offer comprehensive benefits that prioritize your health, financial well-being,
and work/life balance-because we know your best work happens when you feel
supported in every aspect of life.

Stay Healthy: Your health is our priority. We
provide:

• Comprehensive
  Medical and Rx Plan
• Health
  Savings Account (HSA)
• Complete
  Dental and Vision Coverage
• Healthcare
  Flexible Spending Account (FSA)
• A
  proactive Wellness Plan to help you stay at your best

Financial Security: We're here to help you build a
secure future. Our benefits include:

• 401(k)
  Retirement Savings with employer contributions
• Short-
  and Long-Term Disability coverage
• Company-Paid
  Life and Dependent Life Insurance
• Options
  for Voluntary Term Life Insurance

Work/Life Balance: We know a fulfilling life outside of work fuels success at
work. We offer:

• Educational
  Reimbursement to support your professional growth
• An Employee
  Assistance Program (EAP) for guidance when you need it
• Dependent
  Care FSA to help manage family responsibilities

At The Shyft Group, we don't just offer benefits-we offer
peace of mind. Join us and experience the difference!

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com.

The Shyft Group is an E-Verify Employer

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.