We use cookies. Find out more about it here. By continuing to browse this site you are agreeing to our use of cookies.
#alert
Back to search results

Optician - Full time - Westland

Henry Ford Health System
vision insurance
United States, Michigan, Westland
Dec 21, 2024

GENERAL SUMMARY:

Responsible for selecting, measuring, and fitting eyewear following the doctors' spectacle prescription specifications.

PRINCIPAL DUTIES AND RESPONSIBILITIES:



  • Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues
  • Responsible for communicating the preferred lens family of products and the benefits of each
  • Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken
  • Responsible for conducting and recording various measurements that are required to fabricate the lenses
  • Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory
  • Responsible for follow-up with the eyewear orders through completion and delivery
  • Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram
  • Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear
  • Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility
  • Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed


KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:



  • Requires high school diploma or GED
  • Previous computer experience and basic math skills preferred
  • Previous customer service, retail, or hospitality experience preferred
  • Previous dispensing/optical experience preferred
  • Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
  • Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
  • Must practice the customer skills as provided through on-going training and in-services.



WORKING CONDITIONS:



  • Works in retail optical environment.
  • Requires evening and weekend hours

Additional Information


  • Organization: Community Care Services
  • Department: HF Optimeyes Westland SVC Stor
  • Shift: Rotating
  • Union Code: Not Applicable

Applied = 0

(web-86f5d9bb6b-f242k)