Field Service Supervisor

Join the Future of Connectivity with Metronet and Vexus!

Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.

Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.

Metronet is looking for a professional, reliable, and highly motivated individuals to join our team!

Job Overview:

The Field Service Supervisor, is responsible for overseeing a group of Field Technicians and monitoring their performances to ensure maximum productivity. As a Field Service Supervisor, you are in charge of maintaining, service and repairs to fiber broadband communication networks, distributions, and components.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

• Perform all tasks and responsibilities in a safe and efficient manner
• Trouble-shoot and repair problems in system networks
• Test, align and adjust components, cables and equipment used to process signals in both directions (Downstream and return path).
• Splice and activate fiber optic cables, transmitters, receivers, and ONT
• Assist in training activities
• Perform emergency fiber restoration
• Participate in on-call rotation
• Identify and report all incidents of non-compliance (FCC, OSHA and company standards)
• Assure system security by following company procedures
• Provide superior customer service
• Complete all tasks to company quality standards
• Represent company in a competent and professional manner to all customers, associates, and outside organizations
• Maintain professional appearance and behavior at all times
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Perform plant serviceability surveys
• Other duties as assigned, which may include cross functional assignments

Benefits:

• Competitive medical, dental, and vision insurance
• Life and long-term disability
• Company vehicle
• A 401k plan with an employer match
• Paid time off/holidays to all full-time employees
• Service discounts to enjoy all that Vexus has to offer at your home*

*Waiting periods may apply

Qualifications:

• Able to present technical information to a non-technical audience
• Able to prioritize and organize assignments and responsibilities
• Able to accurately maintain records, logs, reports, work orders, etc.
• Able to operate office equipment, fax, copier, etc.
• Able to handle escalations and time-critical issues
• Able to read street maps and system design prints.
• Able to work flexible hours as required including evenings and weekends
• Must have a valid driver's license and good driving record
• Must pass pre-employment drug screening
• Must pass a criminal background check

Education/Experience:

• Position requires a high school diploma or equivalent.
• Basic knowledge of electronics and working knowledge of the operation of a distribution network are required.
• Two to four years of experience and related associate's degree (or equivalent in training and experience) is preferred.

Computer Skills:

• Basic computer skills are required including internet and e-mail.
• Experience with Microsoft word and excel

Metronet and Vexus Fiber is an Equal Opportunity Employer

Metronet and Vexus Fiber is a Veteran Friendly Employer

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