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Information Technology Services Coordinator

University of Arkansas
United States, Arkansas, Little Rock
Nov 05, 2024
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Closing Date:

01/31/2025 Type of Position:DNU - Information Technology (Inactive)

Workstudy Position:

No Job Type:Regular
Work Shift:

Sponsorship Available:

No Institution Name: University of Arkansas Pulaski Technical College

University of Arkansas - Pulaski Technical College at North Little Rock is an integral part of the Arkansas Technical and Community College System maintained by the State of Arkansas. The college is governed by the University of Arkansas System Board of Trustees and a seven-member Board of Visitors and derives its support largely from student tuition and fees and legislative appropriations.

UA - Pulaski Tech, a comprehensive two-year college, offers associate degree and certificate programs for students who plan to transfer to four-year colleges and universities and/or for career preparation and advancement. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

For general application assistance or if you have questions about a job posting, please contact Human Resources at (501) 812-2839.

Department:Customer Support Service

Department's Website:

Summary of Job Duties:The Information Technology Services Coordinator will provide second-tier support to end-users for applications and hardware at the South location. Identify incidents requiring third-tier support and document necessary information before submitting incidents to third-tier support. Interact with network services, systems administrators, server support, and applications development to restore services and identify and correct core problems. This position will also supervise the Computer Support Technician at the South location.

* Provides advanced end-user support of applications. (Teams, Zoom, Microsoft applications, Workday, Examsoft, etc)
* Provides support for IT equipment and peripherals on site.
* Install, configure, upgrade, or replace IT equipment.
* Performs necessary IT tasks to submit hardware to M&R.
* Manage Adobe and Zoom user accounts.
* Manage checkout process for wireless hot spots at the South location.
* Supervisory Duties of Computer Support Technician at South location.
* Maintain IT Asset Database for the South location.

* Performs other duties as assigned.

* Knowledge, Abilities, and Skills:
* Professional and friendly customer service skills.
* Demonstrate positive working relationships with co-workers, management team, and stakeholders of the college.
* Knowledge of current application software packages
* Ability to evaluate, diagnose, and rectify software and hardware problems. Qualifications:

Minimum Qualifications:

The formal education equivalent of an associate degree in information systems or a related field. Must have knowledge of Microsoft Products (Word, Excel, PowerPoint, Outlook). Three years of experience working in the computer field.

Preferred Qualification:

Five years of experience working in the computer field.

Some Knowledge of Networking is a plus, but not required.

Additional Information:

Salary Information:

$37,000 - $42,000

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s)

Optional Documents:

Special Instructions to Applicants

Recruitment Contact Information:

Josh Jamison, Customer Support Services Manager, JJamison@uaptc.edu 501-812-2317

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:Criminal Background Check

University of Arkansas - Pulaski Technical College is committed to providing a safe campus community. Title IX protects the college community from sexual harassment in a school's education programs and activities. This means that Title IX protects the college community in connection with all academic, educational, extracurricular, athletic, and other programs of the school, whether those programs take place in a school's facilities, in college transportation, at a class or training program sponsored by the school at another location, or elsewhere.

We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:Manipulate items with fingers, including keyboarding, Sitting Frequent Physical Activity:Kneeling, Lifting, Pulling, Pushing Occasional Physical Activity:Crouching, Reaching Benefits Eligible:Yes
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