Parking Customer Service and Special Events Manager

The Department of Business Services at the University of Virginia (UVA) seeks applications for Parking Customer Service and Special Events Manager to join the Department of Parking & Transportation.Over its first two hundred years, the University of Virginia has been at the forefront of producing global citizen leaders, groundbreaking research and scholarship, and world-class patient care. As the University enters its third century, we continuously seek to define and redefine ourselves, motivated by our shared passion for discovery, innovation, community, service, and social justice. One of the University's top priorities is to create a living, learning, and work environment that supports-and challenges-our academic community. To achieve its mission, the University must be a place in which all faculty, students, and staff are active participants in its work, where those groups historically excluded from participation in University life are present in numbers that prevent isolation of the spirit and of the mind, and where each individual is conscious of how they contribute to the creation and dissemination of knowledge that enhances the well-being of our community, our state, our nation, and the world.

The Customer Service and Special Event Parking Manager is responsible for overseeing the customer service functions and special event parking operations within the University of Virginia Parking and Transportation (P&T) Department. This role includes developing and implementing standard operating procedures for all facets of customer service and event management, including parking permit sales, parking citation adjudication, customer service requests, onboarding for new employees and students, managing parking logistics for all special events (academic, performance, and athletic events), and coordinating special parking requests and VIP situations. The manager is also responsible for continuous improvement in all facets of the job and staying current with trends in the parking and mobility industry.

Qualifications:

• Bachelor's degree required, a degree in business administration, management, public administration, or a related field is preferred
• At least 4 years of specialized customer service experience is required, a minimum of 5 years of experience in customer service management, event planning, or parking operations is preferred
• Preferred experience with T2 Systems or other parking management software.
• Proficiency in Microsoft Office Suite and parking management software.

Knowledge, Skills, and Abilities

• Strong leadership and supervisory skills
• Excellent organizational and project management abilities.
• Effective communication and interpersonal skills.
• Ability to work collaboratively with diverse groups and individuals.

Working Conditions:

• Office environment with occasional outdoor work during events.
• Availability to work evenings, weekends, and holidays as needed for event management.

This position is located in Charlottesville, VA.

The anticipated hiring range is $46,000 - $65,000 annually, commensurate with education and experience.

This is a full-time exempt position with UVA benefits. Employee benefits package highlights include:

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off; Parental and Community Service Leave
• Health plan with options to meet healthcare and financial needs
• Retirement through the Virginia Retirement System
• Tuition and professional development benefits
• Employee wellness program featuring activities to earn up to $500/year

This position will remain open until filled. This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment. A completed pre-employment health screen is required for this position prior to employment.

To Apply:

Apply here.Internal applicants must apply through their UVA Workday profile. Complete the application, and upload the following required materials:

• Resume

Upload all materials into the resume submission field, multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents will not receive full consideration.

References will be completed via UVA's standardized process Skill Survey. A total of five references will be requested via SkillSurvey during the final phase of the interview process.

For questions about the application process, please contact Melanie Sponaugle, Academic Recruiter, at unw5dq@virginia.edu. For questions about the position, please contact Dana Miller at deb5x@virginia.edu.

For more information about UVA and the Charlottesville community please see http://www.virginia.edu/life/charlottesville and https://embarkcva.com/.

Physical Demands:

• Office environment with occasional outdoor work during events.
• Availability to work evenings, weekends, and holidays as needed for event management.
• This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

All of these physical requirements should be considered essential to the position.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.