Supervisor, Operations

Your Role

The Medicare team is responsible for servicing Medicare members including MedSupp an). Total Duals / D-SNP (Dual Special Need Plans. The Supervisor will report to the department Manager. In this role you will manage a team of front-line representatives, focusing on coaching/engagement, Quality, Inventory Management and helping evolve member experience. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Be responsible for routine operations and people management functions
• Foster a great place to work communicating clear roles and responsibilities and building successful working relationships across the organization
• Consult and make recommendations to management on operational issues
• Use concepts and abilities to manage processes and operations, including procedural changes, inventories, and workload management
• Apply policies and procedures within health care operations
• Provide regular coaching to each team member, including audit feedback, corrective actions, and performance improvement
• Perform routine quality audits for each team member to help improve the overall quality experience
• Manage onboarding of new team members
• Complete administrative tasks such as updating timecards, schedule updates, performance and attendance trackers etc.
• Perform additional responsibilities as assigned

Your Knowledge and Experience

• Requires a minimum of 5 years of prior relevant experience
• Requires a minimum of 2 years of experience operating in a lead role or equivalent leadership training or manager training
• Requires living within 50 miles radius from one of our California office locations - i.e. Lodi, Rancho Cordova, El Dorado Hills, Redding, Long Beach, Oakland, Woodland Hills
• Understands basic supervisory/ management approaches such as work scheduling, prioritizing, coaching and process execution
• Typically, requires broad job knowledge of technical or operational practices within assigned discipline
• Medicare experience preferred
• Experience supervising a remote team preferred
• Call center experience strongly preferred
• Experience in managing and engaging a remote team
• Strong internet service required, to include at least 16 megabytes per second download and most importantly 5 megabytes per second upload
• Availability to work evenings, weekends and holidays as needed

Pay Range:

The pay range for this role is: $ 65890.00 to $ 98890.00 for California.

Note:

Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.