Branch Sales Associate

Carrier Enterprise currently has an exciting opportunity for a Branch Sales (Counter) Associate in our Alexandria, VA location.

Position: Full time, day shift opportunity with great benefit options

Mission: At CE, our associates create an exceptional customer experience by providing innovative solutions to propel business forward. We accomplish this by exemplifying our core values...safety, integrity, teamwork, innovation, service-minded, and community oriented.

Job Responsibilities:

• Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
• Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
• Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.
• Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
• Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
• Sales Promotion: Promote sales and special offers to customers, upsell products when appropriate, and identify opportunities to cross-sell related items.
• Safety Compliance: Adhere to safety protocols and ensure a clean and organized sales counter area. Maintain a safe working environment for both customers and colleagues.
• Documentation: Accurately complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.

Requirements

• High School diploma or equivalent with one year's experience.
• Forklift experience preferred.