Student Coordinator, Academy

Student Coordinator, Academy

SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, air guns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,200 employees across twelve locations in three states and is a certified Great Place to Work. For more information about the company and product line visit: sigsauer.com.

Position Summary:

Working in a fast-paced environment, the Student Coordinator provides support to Academy contracts and students to maintain efficient operation of the office. Specific responsibilities include creating and managing customer quotes, coordinating training events with Academy program managers, answering customer inquiries via phone and email, as well as basic office duties.

FLSA: Non-Exempt

Job Duties and Responsibilities:

• Manages student registrations from initial entry at SSA website to student arriving at SSA for training.
• Maintain inventory of office supplies for office/site operations as needed.
• Answer phone and email inquiries about Academy classes and SEC memberships, handling class cancellations, gift card issuance for cancellations, and adjustments when applicable.
• Monitor customer credentials to ensure students are in compliance with SSA legal requirements.
• Assist walk in students with questions on classes and registrations.
• Class cancellations, gift card issuance for cancellations, adjustments where applicable.
• Answers and directs phone calls to the Academy as required.
• Invoice and track all Net 30 accounts.
• Work with accounting pertaining to customer refunds.
• Assist with staffing special events hosted by SSA.
• Other duties as assigned.

Education/Experience & Skills:

• High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
• Strong knowledge of Microsoft Office applications and the ability to accurately perform tasks in all the following: Excel, Word, and PowerPoint.
• Ability to evaluate multiple ongoing tasks and non-routine situations, determine priorities and organize work in a manner that allows for timely completion of projects within deadline parameters.
• Self-directed and able to complete projects with limited supervision
• Capable of presenting a positive, professional image of the company to a wide variety of contacts.
• Demonstrates comfortable ability interacting with internal and external customers on a daily basis.
• Able to work both in a team environment and independently, taking direction from multiple staff members and supervisors.
• General office experience.

Working Conditions:

• Prolonged periods of sitting at a desk and working at a computer using a keyboard and mouse performing repetitive tasks.
• Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files.
• Ability to lift up to 25 pounds.
• Must wear required Personal Protective Equipment (PPE) where required.
• Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates.

SIG SAUER, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.