Hotel Front Office Manager

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline

• Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate;

• Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships;

• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner;

• Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;

• Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards;

• Evaluate and recommend revenue driving initiatives and monitor revenue performance;

• Recommend and implement approved changes that could improve service and increase operational efficiency;

• Ability to serve as Manager on Duty; and

• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

MUST be able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events

Required Prior Experience:

Minimum 3 years of hospitality, front desk experience,

Minimum 3 years of prior supervisory experience

Preferred Prior Experience:

2 years of night audit experience

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Physical:

Able to lift 50lbs occasionally

Able to lift 10lbs regularly

Able to stand/or walk for duration of scheduled shift