Quality Control/Process Improvement Supervisor

Position:

Quality Control/Process Improvement Supervisor

Location:

Katy, TX

About Crawford:

If you are looking for a company who is committed to building a relationship with you, who encourages having fun at work, who is powered by difference, and who is passionate about your future, it's time to apply at Crawford Electric Supply. Known in the electrical distribution industry for being a great place to work and build a career, Crawford prides itself on being a business partner rather than just an electrical supplier to its customers. Everyday Crawford associates provide the best customer experience while at the same time offering the widest variety of electrical products on the market. For the past 30 years, Crawford has built a culture of growth, opportunity, innovative thinking, and stability for its employees by truly living up to the company motto of, "Whatever it Takes!" through our mindset competencies below:

Adapt: Effectively embrace new situation and people

Dare: Appropriately challenge the status quo

Learn: Learn from others, from mistakes, and self-improve

Responsibilities

• Strong Communication skills. Will require frequent, daily communication (written and verbal) with DC leadership, DC department staff and Sales.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English
• Ability to write routine reports and correspondence
• Ability to add, subtract, multiply and divide in all units to measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to train and assess new associates
• Ability to work well and communicate with management team
• Ability to assess team needs and prioritize/implement needed changes across departments/functions
• Operate within standard operating procedures (SOPs) and OSHA safety standards
• Ability to prioritize tasks and labor to accomplish daily goals for productivity and accuracy
• Effectively engage with departments across the operation for engagement on root cause analysis, problem resolution, special handling projects, etc.
• Responsible for quality control and process defect investigation of all building processes. Review outbound and customer centered concerns. Process inspection and review, process improvement opportunities, training and reporting.
• Full management of Customer Service Issue file: validation of issues, problem resolution, coordination with departments on necessary actions to fully resolve and close out issue items.
• Review of all manual backorders for immediate resolution.
• Operate Powered Industrial Trucks (PIT). Stand up, reach truck, order picker and sit-down propane forklift
• Complete daily logs for PIT
• Manage direct reports' timekeeping, OT, PTO, performance evaluations, etc. (if applicable)
• Clean and maintain work areas
• Other duties as assigned

Qualifications

• College degree with 2 years or more related experience and/or training
• Equivalent combination of education and experience
• Basic reading, writing and arithmetic skills required
• Prior experience managing direct reports
• PIT proficiency; reach truck, order picker, "sit down" propane. Current certification a plus
• Manual dexterity required for operating machinery and handling small parts
• Ability to lift up to 50 pounds

Environment

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Crawford is an equal opportunity employer

• Healthcare plans
• Dental & vision
• Paid time off (no waiting period to utilize)
• Volunteer time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs

• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)