- Account Management: Maintain strong relationships with clients, ensuring effective communication and meeting customer requirements.
- Client Coordination: Relay information about vehicle conditions to commercial clients and obtain necessary approvals for reconditioning and repairs.
- Repair Coordination: Work with mechanic shops to ensure timely repairs and update clients on progress.
- Report Management: Review and update condition reports, approve and audit vehicle repair reports.
- Customer Service: Respond to inquiries related to vehicles, providing quality service and resolving issues.
- Interdepartmental Communication: Coordinate with Lot Operations and Recon departments to ensure timely vehicle movement and reconditioning.
- Sale Preparation: Collaborate with account representatives and administrators to prepare vehicles for sale, including run order, scheduling, and customer notifications.
- Key Management: Order and account for keys with commercial clients and key vendors.
- Vehicle Organization: Ensure proper scanning and organization of account vehicles with lot operations and quadrant coordinators.
- Sale Line-Up Review: Review vehicles in the sale line-up, locate missing vehicles, and ensure readiness for sale.
- Safety Commitment: Follow all safety and health procedures, actively participating in safety activities.
- Sales Representation: Represent the sales lane on sale days, notating any delays, ensuring units cross without errors.
- Auction Preparation: Work with admins, managers, and coordinators to ensure vehicles are ready for both in-lane and online auctions.
- Customer Care: Address customer care issues and respond to dealer inquiries professionally, escalating, as necessary.
- Vehicle Inspection: Walk vehicles with account representatives, recommending reconditioning to increase value.
- Transportation Coordination: Arrange transportation and obtain necessary reports and bills.
- File Management: Establish and update customer vehicle files in the computer system, ensuring accurate records.
- Condition Report Management: Review, enter, and update vehicle condition reports, providing copies to customers as needed.
- Inventory Management: Maintain and update physical vehicle inventory files, ensuring accurate sale processing records.
- Online Operations Coordination: Prepare vehicles for online programs in collaboration with the Online Operations department.
- Report Preparation: Prepare various reports, lists, and handouts, including sales and expense reports, dealer attendance reports, and damage reports.
- Redemptions : Responsible for efficiently coordinating redemptions, involving scheduling with consumers for vehicle pickup, facilitating payments, and ensuring proper documentation, all while delivering exceptional customer service and resolving issues with professionalism.
- Additional Duties: Perform other tasks as assigned by management.
Qualifications:
Minimum
- High School Diploma/GED and 3 years experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years of experience in a related field
- Excellent attention to detail to work effectively with teams throughout the organization
- 2+ years of customer service experience required
- Requires strong knowledge of Microsoft Office
- Excellent oral and written communication skills, particularly in a phone, email, SMS or chat context
- Effective time management
- Attention to detail and follow-through
- Demonstrated ability to adapt to a changing environment,
- Ability to multi-task within a fast-paced, high-energy, dynamic and demanding environment
- Demonstrated experience being a customer-focused, service-oriented professional
USD 19.04 - 28.51 per hour
Compensation:
Hourly base pay rate is $19.04 - $28.51/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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Cox
parental leave, paid time off, paid holidays, sick time, 401(k)
Oct 11, 2024