Student Success Specialist - Enrollment Management

Grade: T24

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salary structure.

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A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Summary:

Working under the guidance of the Assistant Vice Provost, Student Success in the Office of Enrollment Management, the Student Success Specialist will play a vital role in supporting a diverse population of students in a coordinated effort throughout their academic journey. The primary responsibility will be to advocate for students by providing proactive outreach and helping them navigate campus resources to overcome challenges and ensure their success at Temple. This position will practice data-driven outreach, proactive resource referral, and timely/holistic interventions to meet the needs of students, especially those with complex issues that may span multiple offices/areas. Performs other duties as assigned.

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Required Education & Experience:

Bachelor's degree required and a minimum of two (2) years of directly related student services experience working in academic advising, academic support, student affairs or related field in higher education. An equivalent combination of education and experience may be considered

Required Skills & Abilities:

• * Strong interpersonal skills.
• * Proficiency in data analysis and report generation.
• * Familiarity with student information systems and case management tools.
• * Excellent interpersonal and oral communication skills, with the ability to interact effectively with a diverse group of employers, students, faculty and staff.
• * Demonstrated ability to prepare concise, accurate and high-quality written work and maintain meticulous attention to detail.
• * Ability to maintain a consistently positive and objective customer service approach.
• * Ability to manage time effectively while balancing multiple tasks.
• * Demonstrated problem solving skills and ability to use independent judgment.
• * Demonstrated ability to work as part of a team in a high-volume, fast-paced environment.
• * Demonstrated commitment to student success and equity in education.
• * Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams; ability to learn new and emerging technologies.
• * Familiarity with student information systems.

The position requires a background check.

The position requires Child Abuse Certifications before the commencement of service.

Required Background Checks/Clearances:

Position has direct contact or routine interaction with minors under the age of 18.

Required Background Checks/Clearances:

This is a Hybrid Position

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

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