Global Security Operations Center (GSOC) Shift Lead

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Unlock Your Potential: Explore a Career in Security Excellence!

This is a Site Supervisor position in our 24/7 Global Security Command Center
MUST HAVE: Supervisor Experience & GSOC Experience
MUST WORK WEEKENDS (Specific Shifts listed here and not flexible)

*Now Hiring FULL-TIME, Security Officer in Malvern, PA*

Friday: 2-10pmSaturday: 2-10pmSunday: 6am-2pm, 10pm-6amMonday: 10pm-6am

Must be willing to pick up extra shifts to help the teamOVERTIME AVAILABLE!

$27.25 An Hour Starting Pay!

- We offer attractive pay options! DailyPay, WeeklyPay Get Paid Today Option!

- Excellent Career Advancement Opportunities!

- Professional Development Training Provided at No Cost!

- Paid Orientation, Medical, Dental, Vision and 401k for Full-Time!

- Uniforms and Equipment Provided at No Cost!

Allied Universal is hiring a Global Security Operations Center (GSOC) Shift Lead. The Global Security Operations Center (GSOC) Operator supports the Global Security Management and other business function leaders for a high-profile customer. This role executes the various core functions of the GSOC to include, but not limited to, incident recognition/escalation, emergency response, product security, and physical security. The Global Security Operations Center (GSOC) Operator acts as a partner working closely with teams across the security organization and the wider business to understand information requirements, deliver timely analysis, and present key insights to internal stakeholders.

Essential Functions:

Officers ensure the facility is provided with high quality security services to protect people and property.
• Build, improve and maintain effective relationships with both client employees and guests.
• Greet guests and employees in a cheerful and welcoming manner.
• Answers questions and assists guests and employees.
• Remains flexible to ever changing environment; adapts well to different situations.
• Patrolling the facility on foot or in a vehicle.
• Answering phones, greeting guests and employees Monitoring closed circuit television systems and alarms.
• Scheduling
• Compliance
• Officers report safety concerns, security breaches and unusual circumstances both verbally and in writing.
• Handle security issues or emergency situations appropriately.
• Fully embrace security/safety training programs to enhance their ability to advance in their careers.
• Participate in industry specific security/safety training programs to offer our clients the best trained officers at their sites.
• Be aware of and familiar with the site-specific operations performance manual and post orders.
• You may be required to take additional certification training.

RESPONSIBILITIES:

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies
• Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered
• Ensure all GSOC activities comply with local, national, and international laws and client regulations
• Conduct regular audits and assessments to identify area of improvement
• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators
• Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements
• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations
• Complete metrics for all Operators to ensure they are meeting standards set by the client
• Troubleshoot issues with the security applications and work with the system team to resolve issues
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents
• Coordinate with internal and external stakeholders including emergency services as necessary
• Ensure all incidents are properly documented, analyzed and reported

QUALIFICATIONS (MUST HAVE):

• CPR Required. Will give CPR Training if not already CPR Certified)

• Security Experience - 2+ Years
  Valid Driver's License - AU Driver Policy Requirements
  Walk/Stand for Long Periods of Time
  Work Outside in the Elements
• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of two (2) years of technical writing experience
• Minimum of two (2) years of verifiable security experience
• Minimum of two (2) years of verifiable Global Security Operation Center experience
• Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic)
• Must possess one or more of the following:
• Service in the active-duty military, military reserves, or National Guard
• Service in auxiliary police or police cadets
• Bachelor's Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study
• Technical writing skills
• Teamwork, coaching, mentoring skills
• Proficient Microsoft Office skills (i.e., Excel, Word)
• Solid computer knowledge and skills, experience working with complex platforms
• Ability to operate radio or telephone equipment and/or console monitors
• Ability to communicate at an executive level, both written and orally, through superior communication skills
• Ability to make decisions, multi-task, and operate within high demand situations, often under time constraints
• Possess working knowledge of current global events and global geography/cultures
• Ability to analyze and think critically, sometimes under ambiguous circumstances
• Ability to follow written policy and procedures

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Military and/or law enforcement experience
• College degree in Communications, Criminal Justice, or related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.