Resident Services Support Specialist - Represented

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

The Resident Services Support Specialist will be responsible for greeting clients, residents, and building visitors, and directing them to the appropriate areas. They will also be responsible for answering inquiries and providing information and updates to staff. They will interact with clients/residents over the course of the shift as appropriate and enforce the building and program rules. Additionally, they will check in outside visitors, answer and direct telephone calls to appropriate staff, and take messages as needed. This position requires excellent communication and customer service skills, as well as the ability to work effectively with a diverse population.

Location: Estate 225 NW Couch St Portland, OR 97209, USA

Schedule: Saturday - Wednesday 11:00 pm - 7:30 am

Wage: $19.72 per hour

Seniority Bid Window Closes: 10/17/2024

MINIMUM QUALIFICATIONS:

• Must have a high school diploma or equivalent.
• Must have knowledge of chemical dependency, addictions, and mental health issues.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988.An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass pre-employment drug screen and background check.
• Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull, and lift heavy objects, and climb stairs with reasonable or no accommodation.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers, and residents/program participants with diverse backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

• Greet clients/residents and building visitors and direct as needed to the appropriate areas.
• Answer inquiries and provide information and updates to staff.
• Interact with clients/residents over course of shift as appropriate and enforce the building and program rules.
• Check in outside visitors, answer and direct telephone calls to appropriate staff, and take messages as needed.
• Monitor the community through the use of security cameras.
• Handle and deliver mail to staff and clients/residents as needed.
• Conduct periodic inspections of common areas in the building to monitor building, clients, residents and guest behavior.
• Assist residents with understanding policies and procedures within the building and within Central City Concern.
• Support clients in completing necessary CCC forms such as maintenance requests, grievances and resident reports.
• Provide general housekeeping of common work spaces, lobby, and staff restrooms as needed.
• Perform data entry, generate reports, create correspondence, and file client/resident information and additional information as needed.
• Log events such as deliveries, staff arrival and departure, and other relevant events that occur in the community.
• Submit incident reports and notify appropriate property management or service staff in regards to incidents that occur during your shift concerning residents/clients behavior that you observe.
• Obtain urinalysis and/or breathalyzers from clients/residents when suspicious of alcohol and/or drug use in our Alcohol and Drug Free Communities, and as requested by case management, supportive housing or property management staff.
• Update building roster and resident photos.
• Complete and maintain unit turnover roster.
• Assist new residents with move in and orientation with the community.
• Check building emails regularly and respond as needed.
• Assist Property Management and/or Supportive Housing staff with disbursement of notices and rent statements if requested.
• Ensure that there are adequate copies of all necessary forms for Resident Service Support Specialist to perform job duties.
• Maintain all front desk/resident forms that assist with keeping track of clients in the building.
• Update lobby area with appropriate health related information, Resident Report forms, Maintenance Request forms and other materials.
• Lock down office and report to other downtown buildings as requested by a supervisor if an emergency arises, with the exception of the 8x8, Henry and Estate.
• Provide job shadowing and mentoring to on-call and/or new employees in the program.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Perform other duties as assigned.

BENEFITS: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!
• Excellent relocation package for those roles that qualify.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.