Application Educator

Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:

• Employee engagement, empowerment and growth
• Teamwork toward our common goal - providing exceptional health care services with a passion for making lives better
• An atmosphere of caring and quality that cascades throughout the organization

The credentialed educator provides application support, problem resolution, and training to Mercyhealth.

Essential Duties and Responsibilities

• Master the assigned application/s as well as specific workflows related to the use of the application/s.
• Provide training for application installs, upgrades/updates, and ongoing user training and support.
• Using assigned curriculum, demonstrate adult learning principles effective presentation and facilitation skills to lead an effective learning experience. Deliver training in a classroom setting, on an individual basis, or via remote support.
• Assists with development and preparation of course content; preparing classroom/webinar materials and other documentation
• Identify, report and address training environment anomalies with partner responsible for training environment build.
• Assists with the scheduling of end-users, trainers, classrooms, and students. Maintains training records in the learning management system.
• Utilize application skills and tools to provide direct phone support in order to answer end-user questions. Create and document utilizing protocol, triage, follow up and appropriately route or resolve service desk tickets.

Education and Experience

Bachelor's degree preferred.
Minimum one year previous experience training and supporting software applications required; medical software applications preferred.
Minimum one year experience in adult education with detailed understanding of workflows and system configuration required

Certification and Licensure

Required to achieve and retain assigned application credentialing while in this role.

Skills and Abilities
Experience with and demonstrates competence in Microsoft Office Applications.
Ability to work independently and be result oriented.
Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components.

Special Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Level of Supervision

Receives basic level of supervision and guidance and direction from Supervisors