User Services Assistant

Ball State University Libraries is seeking an enthusiastic and collaborative team member to join our dedicated Access Services unit as a User Services Assistant. This position assists Ball State students, faculty, staff, and community library users. The User Services Assistant answers research-related questions, checks out materials, and is responsible for assisting in the closing of Bracken Library on Friday and Saturday evenings. Successful candidates will have customer service experience and enjoy contributing to student academic success. The User Services Assistant will work independently and collaboratively with colleagues to provide excellent customer services and to promote the services and collections of the University Libraries. If you enjoy working with people, providing assistance to diverse communities of learners and identifying solutions to complex problems, we invite you to apply today!

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Provide services to library users as scheduled at Bracken Library service points, including partial weekend hours; perform circulation and clerical duties; prepare Bracken Library building for opening and/or closing; train and monitor student assistants in the performance of area work assignments and job duties; provide information assistance; receive and process new print materials; support an inclusive, diverse, and collaborative work environment and service culture to advance the strategic direction of the University Libraries.

Up to eighteen months of education beyond high school or equivalent

Over three months through one year of related experience; public service experience.

Working knowledge of basic Microsoft Office applications; exceptional customer service skills; effective oral and written communication skills; physical ability to lift collection and shelving materials up to 25 pounds, lift up to 10 pounds repeatedly, push a book cart up to 150 pounds, walk for 1 hour or more to perform walk-through/security checks of the entire building.

Bachelor's degree in related area.

Additional computer skills.

None.

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Hours: Tuesday - Saturday, 12:15pm - 9:15pm.
Salary Grade 8

Provide service to users as scheduled at Bracken Library service points; check out and accept returned materials; provide assistance in the use of print and electronic resources; provide library and/or university related information; interpret library policies and procedures including the fine and cost policy; issue library cards; maintain hold shelf.

Provide information, assistance, and instruction to faculty, students, and staff in locating and using materials in the Education, Music and Media collections through online and physical resources; provide technical support and troubleshooting for commonly used computer applications including Microsoft Office and Adobe products; provide assistance, maintenance, and inspection for circulating equipment.

Conduct physical searches for missing and lost General Collection materials; maintain search files and update the status in the system; provide information on materials to other library units.

Assist in the overdue process, preparing items for automatic notifications of fine and cost assessment and determining replacement costs of lost materials; receive and process new print materials.

Train and monitor student assistants in the performance of area work assignments and job duties.

Assist with retrieving, photocopying, and scanning materials for Interlibrary Loan, processing document delivery requests, and processing electronic and print reserve requests.

Supervise the closing procedures as needed on weekends to ensure building is empty and secure before leaving; service photocopiers, microform readers/printers, and computers as appropriate; assist with closing as scheduled; monitory security conditions of Bracken Library.

Perform other related duties as assigned.

Maintain regular and predictable attendance.

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University's enduring values, including inclusiveness, which we define as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.'