Stability Coordinator

Who We Are

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

What You'll Do

We're excited to be adding a Stability Coordinator to our growing team! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The Stability Coordinator provides hands-on support, guidance and training for Stability Case Managers. This position oversees participant program activities, provides new hire and ongoing training for the team, and ensures program compliance with service goals and objectives.

What Your Day Looks Like

• Collaborate with the Housing Stability Manager to oversee daily operations and development while implementing programs to support homeless at-risk families
• Supervise case management staff, and conduct regular meetings, record keeping, performance reviews, and coaching
• Lead recruitment efforts and training for case management staff and ensuring alignment with HF policies and program needs
• Resolve complex participant / service issues and provide staff with guidance to handle similar situations in the future
• Develop individual assessments and service plans in line with program goals
• Enhance participant relations and create a work environment focused on service, diversity, and respect that guides staff to ensure a positive experience for our participants
• Produce and submit reports on service progress, conduct audits for quality assurance, and maintain accurate records
• Lead case reviews, exit planning, and program coordination meetings and act as a liaison with funders and community organizations
• Ensure accurate record-keeping and assist in policy and procedure development
• Promote culturally competent services and a collaborative work environment
• Manage a caseload as needed
• Perform other duties as requested

What Makes You Successful in This Role

• Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants

• Familiarity with case management databases or customer service platforms
• A thoughtful leader who ensures their team has a healthy and collaborative working environment
• Highly organized, self-motivated, and capable of working independently to meet goals
• Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
• Skilled in documentation, reporting, and maintaining confidentiality

What You Bring

• 3+ years of experience in social work, psychology, human services setting or related field
• Experience managing a team, setting goals, coaching opportunities, and professional development
• A background in working with nonprofit organizations, social services organizations, or community-based programs
• Familiarity with Bay Area resources for low-income families
• Bilingual abilities, especially in Spanish
• Highly proficient in Microsoft Office Suite, Salesforce, and other software
• Ability to travel locally and long distance to meet with vendors and participants

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.

Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
• Enjoy excellent medical, dental, and vision coverage
• Employer matched 403(b) retirement plan

• Wellness and commuter benefit programs
• Paid time off and holidays

Our Values

• Resourceful
• Helpful/ "Yes, And"
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Salary Range: $65,520

Position Type: Full-time, Exempt

Union Representation: No

Schedule: Monday - Friday, 9:00am - 5:00pm

Location: 2567 Mission St with often travel to various housing locations across the Bay Area

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.