Security Account Manager (Subaru)

Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is hiring a Account Manager. The Account Manager is responsible for day-to-day operations of an assigned account, including hiring, training, disciplining, and terminating staff. They build, improve, and maintain relationships with clients and employees by developing and retaining staff, coordinating needed support services, and solving problems to effectively run the account. They meet or exceed financial and operational goals, provide quality customer service, and maintain or oversee maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required

RESPONSIBILITIES:

Supervise the day to day security operations of an assigned client site
• Manage a team of security officers and site or shift supervisors, including hiring/selection, scheduling, payroll, training, coaching, development, and support
• Ensure the client site is provided with high quality security services to protect people and property
• Build, improve, and maintain effective relationships with both clients and employees
• Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or programs with Client
• Handle any escalated security issues or emergency situations appropriately, ensuring proper coordination with the Client Portfolio Manager and the Client Security Operations Center
• In the event of an emergency, regardless of time of day, the Account Manager is responsible to ensure proper notifications are sent to the appropriate team members (East Coast and West Coast)
• Communicate staffing needs via Requisition Forms and assist recruiters in identifying, interviewing, and hiring quality candidates
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements, and job openings through a consistently updated READ file at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific on-the-job training, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal's corporate training standards
• Develop/maintain operational procedures so that a valid, site-specific operating manual and post orders are always available for emergency reference by the security staff
• Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
• Take a proactive role in communicating with the client and meeting his needs by meeting with regularly, listening to issues, and providing security and technical expertise and solutions; ensure complete customer satisfaction
• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management

QUALIFICATIONS (MUST HAVE):

• Bachelor's degree in Criminal Justice, Business Administration, or related field
• Current driver's license, if driving a company or client owned vehicle
• Previous contract security, facilities management, military, or law enforcement experience
• Minimum of two (2) years of business management/operations/supervisory experience
• Ability to develop and grow customer relationships
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Professional, articulate, and able to use good independent judgment and discretion
• Outstanding oral and written communication skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in hiring, developing, motivating, and retaining quality staff

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

SALARY RANGE: $95,000 - $110,000 / annually

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.